Design and execute quantitative research studies to illuminate user behavior and translate findings into strategic product direction. Collaborate with cross-functional teams to deliver integrated, mixed-methods research programs that drive experience strategy.
Translate research insights and strategic direction into tangible experience concepts, prototypes, and visual artifacts. Collaborate with cross-functional teams to develop journey maps and service blueprints that bridge the gap between insight and implementation.
Lead end-to-end complex client engagements to create and evolve experience strategy offerings. Synthesize research and map journeys to produce high-quality deliverables that influence CXO-level strategies.
