Triage Consultants assess participant needs, determine eligibility, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. They maintain accurate documentation of participant interactions while ensuring efficient access to Military OneSource resources.
Triage Consultants assess participant needs, determine eligibility, and facilitate appropriate referrals to internal and external service providers within the Military OneSource contact center. They ensure timely, accurate information delivery while maintaining professional, participant-focused interactions and documenting case information in the system of record.
