Contact Centre Agents sell and reserve lodging and recreation packages to guests via inbound calls. They provide detailed information about resort offerings while striving to meet sales targets and deliver exceptional customer service.
The Vacation Specialist acts as the voice of Mammoth Resorts, assisting guests with vacation planning, product inquiries, and service-based needs via phone, email, and chat. They are responsible for managing bookings, processing payments, and handling cancellations in a fast-paced environment.
The Sales Agent will serve as the primary point of contact for resort guests, assisting with trip planning, itinerary building, and product education. They are responsible for providing exceptional customer service, resolving guest complaints, and meeting sales targets using professional techniques.
The Communications Manager will shape the communication strategies for CMH Heli-Skiing & Summer Adventures and Mike Wiegele Helicopter Skiing, focusing on storytelling and reputation management. This role involves collaborating with leadership to prioritize safety and community responsibilities while achieving business objectives.
