The Central Reservations Agent is responsible for receiving incoming calls and assisting guests with resort-wide reservations, including lodging, lift tickets, and activity packages. They must provide professional, efficient service while actively selling resort products and resolving guest inquiries.
Contact Centre Agents sell and reserve lodging and recreation packages to guests via inbound calls. They provide detailed information about resort offerings while striving to meet sales targets and deliver exceptional customer service.
The Sales Agent will serve as the primary point of contact for resort guests, assisting with trip planning, itinerary building, and product education. They are responsible for providing exceptional customer service, resolving guest complaints, and meeting sales targets using professional techniques.
The Communications Manager will shape the communication strategies for CMH Heli-Skiing & Summer Adventures and Mike Wiegele Helicopter Skiing, focusing on storytelling and reputation management. This role involves collaborating with leadership to prioritize safety and community responsibilities while achieving business objectives.
