The role involves initiating outbound calls to insured customers to provide claim information and next steps. You will also be responsible for accurately documenting all customer interactions and call attempts within the company systems.
The paralegal will provide substantive legal and administrative support, including managing contract lifecycles and assisting with all stages of litigation. Responsibilities include drafting legal documents, conducting discovery, maintaining contract repositories, and coordinating with outside counsel.
Reviews, evaluates, and adjusts moderately complex to complex property claims while ensuring compliance with carrier guidelines and state regulations. Handles customer escalations, DOI complaints, and supports catastrophe operations as needed.
