The VA Associate Advocate assists the department head in strategic direction and provides technical legal support, including drafting briefs and conducting legal research. They also lead a team of customer service professionals and manage a reduced caseload while preparing clients for examinations.
The representative will interact with customers via phone and email to address inquiries, resolve complaints, and provide information on services. They are responsible for maintaining accurate customer records and forwarding complex issues to specialists.
The Intake Agent serves as the primary contact for potential clients to complete consultations and applications for Social Security disability benefits. Responsibilities include handling high-volume inbound and outbound calls while accurately entering data from a script into the system.
