Provide timely technical support and troubleshooting to Abridge users while advocating for user experience improvements. Use CRM tools to track contacts and resolutions to help scale the customer support department.
Abridge
14 Remote Job Openings at Abridge
Own the post-sales technical execution of product deployments and resolve complex technical barriers for health system partners. Act as the technical bridge between partners and internal engineering teams to ensure integration health and product adoption.
The Partner Success Director manages high-touch relationships with health system partners to ensure product adoption and strategic alignment. They act as a trusted advisor to executives and clinicians, driving revenue growth through expansion and retention.
Act as the clinical voice for nursing solutions, bridging the gap between clinical practice and technology implementation during customer engagements. Collaborate with product and engineering teams to align the product roadmap with real-world nursing challenges and clinical needs.
Act as the primary subject matter expert for Revenue Cycle and CDI to bridge the gap between clinical documentation and technology implementation. Engage with senior healthcare executives to communicate the strategic value and ROI of Abridge's AI solutions while providing feedback to product teams.
Act as the clinical voice for nursing solutions, bridging the gap between clinical practice and technology implementation during customer engagements. Collaborate with product and engineering teams to translate real-world nursing challenges into product enhancements.
Lead the end-to-end clinician onboarding and training programs, managing content strategy and LMS administration. Coordinate with product and partner experience teams to ensure training materials align with product releases and clinician workflows.
The Clinical Success Director/Manager will lead the launch and growth of the generative AI platform for nurses by collaborating with cross-functional teams to optimize clinical workflows. They will also build relationships with customers, design a nurse advisory council, and evangelize product capabilities to prospective clients.
Lead customer implementations by serving as the primary point of contact and driving project execution from kickoff to go-live. Manage project plans, coordinate cross-functional teams, and ensure high-quality delivery while maintaining strong partner relationships.
The Clinical Success Director will lead the launch and growth of a generative AI platform for nurses while optimizing clinical documentation workflows. They will collaborate with cross-functional teams to define product strategy, manage customer relationships, and evangelize product capabilities to prospective clients.
Lead customer implementations by serving as the primary point of contact and driving project execution from kickoff to go-live. Manage cross-functional teams to ensure successful technical configuration, clinician training, and post-live stabilization.
The Enterprise Development Associate will generate new business by identifying and qualifying leads through inbound and outbound channels. They will partner with marketing and sales teams to execute campaigns and conduct presentations for potential strategic accounts.
As a Clinical Success Director, you will deliver education and training to clinicians, manage relationships with clinical champions, and provide product strategy recommendations. You will also track end-user utilization and communicate the long-term impact of the product.
The Director will serve as the primary on-the-ground federal affairs lead in Washington, DC, responsible for developing policy positions, managing external lobbyists, and building relationships with Congressional offices and Federal agencies. This involves monitoring legislation, analyzing trends in healthcare and AI policy, and ensuring policy strategy aligns with internal product and go-to-market priorities.
