The specialist will assess the quality and accuracy of inbound and outbound customer interactions across various call center departments. They are responsible for documenting trends, reporting findings to management, and recommending strategic improvements to align with company goals.
Above Lending
6 Remote Job Openings at Above Lending
Assess client financial needs to facilitate loan applications and educate them on available products. Manage inbound and outbound calls while meeting monthly sales targets and maintaining a productive lead pipeline.
The Verification Agent is responsible for reviewing and authenticating customer documentation to ensure accuracy and compliance during the loan origination process. This includes contacting third parties to validate information and identifying potential fraud or discrepancies.
Assess client financial needs to facilitate loan applications and educate them on available products. Manage inbound and outbound calls while meeting monthly sales targets and maintaining an effective lead pipeline.
Engage existing clients to explain the value of debt resolution loan options and build trust over the phone. Gather necessary client information and transfer interested leads to lending agents for further assistance.
Manage and resolve early-stage delinquent accounts by negotiating repayment plans and contacting clients via phone and email. Perform skip tracing to locate unresponsive customers and document all interactions in the company system.