1 Alpha Consulting

Serve as the primary contact for applicants and families to provide information on Medicaid waiver programs and conduct eligibility screenings. Document interactions and schedule intake appointments to help individuals access Home and Community-Based Services.

The representative will handle inbound calls and emails in English and Spanish to provide information on Pennsylvania's waiver programs. Key tasks include conducting eligibility screenings, scheduling intake appointments, and documenting interactions in the MAXeb system.