1 Alpha Consulting

The Customer Service Representative serves as the primary point of contact for applicants and providers, providing information on Medicaid waiver programs and conducting eligibility screenings. They are responsible for documenting interactions, scheduling appointments, and resolving complex inquiries while maintaining confidentiality.

The representative will respond to inbound calls and emails in English and Spanish to provide information on waiver programs and conduct eligibility screenings. They are also responsible for scheduling appointments, documenting interactions in the system, and escalating complex cases as needed.