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AI Summary
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
We are seeking a senior, hands-on Zuora Billing Developer to own the build and evolution of our global subscription billing platform. You will design and deliver high-quality configuration and technical solutions across product catalogue, subscriptions, billing and invoicing—combining configuration with API-led integrations, automation, and data-driven controls to deliver secure, scalable outcomes aligned to finance and go-to-market needs.
In this role you will partner closely with Solution Architects, Business Systems Analysts, development teams and business teams to translate requirements into working features, integrations and automations. You will take end-to-end ownership from technical design and estimation through build, testing, release and production support, applying strong engineering discipline (versioning, peer review, documentation, operational readiness and runbooks). This is a high-impact opportunity for someone who enjoys solving complex billing challenges, improving platform reliability, and raising the bar for how we deliver change in Zuora Billing.
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Enhance Zuora Billing capabilities using a hands-on approach to configure and maintain Zuora product catalog, including rate plan charges (recurring, usage, one-time), tiers, discounting, amendments, and proration behavior, aligned to agreed go-to-market models.
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Develop and maintain Zuora workflows and automations (e.g., billing runs, invoice generation, dunning, and operational processes) using standard platform features and best practices.
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Accelerate configuration, troubleshooting, and solution exploration using Zuora AI capabilities (e.g., Zuora AI chat/assistant and AI-enabled workflow development features) while validating outputs for accuracy, security, and compliance.
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Design, build, and support integrations with upstream/downstream systems (e.g., Salesforce, SAP, data platforms, middleware) using Zuora APIs, event patterns, and agreed integration standards.
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Deliver technical designs, estimates, and delivery plans, and collaborate with Solution Architects and cross-functional stakeholders to clarify requirements and propose scalable cross-functional solutions.
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Promote engineering discipline across the team: testing, peer reviews, environment hygiene, and operational readiness; share knowledge and mentor junior colleagues where appropriate.
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Troubleshoot complex billing issues across configuration, data, and integrations; perform root cause analysis and implement sustainable fixes.
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Produce and maintain high-quality technical documentation (solution notes, configuration rationale, runbooks, and support guides) and use AI tools (e.g., Copilot) to improve draft quality, structure, and completeness.
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Implement and support data migration and cutover activities (data mapping, load approach, reconciliation, and post-load validation) for changes impacting Zuora Billing.
- 8+ years of hands-on experience implementing, maintaining and supporting Zuora Billing solutions (e.g. workflows, automations) in a production environment using standard features and following platform best practices (solution design, configuration and troubleshooting).
- Strong knowledge of core Zuora concepts: product catalogue, rate plan charges, subscriptions/amendments, proration, billing runs, invoicing, credit memos/debit memos, and common finance/billing controls.
- Proficiency with Zuora APIs and data access (e.g., REST APIs, Data Query) and solid understanding of integration patterns with CRM/ERP/middleware.
- Strong problem-solving skills with evidence of root cause analysis across configuration, data, and integration issues.
- Practical experience using AI tools (e.g. Zuora AI, Zuora workflow AI, Microsoft Copilot) to accelerate development, documentation, research and to explore platform functionality, while applying sound judgement to verify accuracy and protect sensitive data.
- Experience producing technical documentation and operational runbooks that enable reliable support and knowledge transfer.
- Strong communication skills and ability to collaborate effectively with cross-functional technical and business teams in a global, matrixed environment.
- Professional maturity and ability to operate calmly in business-critical situations, taking accountability through to resolution.
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Zuora certifications (e.g., Zuora Billing Administrator, Zuora Billing Consultant, or equivalent).
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Experience with complex go-to-market models (usage-based pricing, ramp deals, multi-entity, multi-currency, mid-term upgrades, renewals) and high-volume billing operations.
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Experience of Zuora Revenue (RevPro) and revenue recognition principles, including upstream/downstream impacts from billing configuration.
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Knowledge of financial processes and controls, including tax, compliance, audit evidence, and reconciliation.
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Familiarity with agile delivery methodologies, CI/CD or DevOps practices for configuration/integration changes.
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Knowledge of IT security and architecture frameworks (e.g., MITRE ATT&CK, TOGAF) and how they influence application design and integration choices.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
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