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The supervisor will lead and mentor a team of workers compensation adjusters to ensure high-quality service and adherence to best practices. They are responsible for managing team performance, overseeing caseloads, and maintaining professional communication with clients and brokers.
Role specifics:
Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.
Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.
Required Qualifications:
Desired:
#LI-KD1
#LI-Remote
#WorkersComp
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