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The Remote Client Success Coordinator will connect with clients to explain insurance options, answer questions, and assist with enrollment. They are also responsible for maintaining accurate digital records and providing ongoing policy support.
WFH Online Entry-Level Customer Service Representative
100% Remote | Work From Home | Entry Level | No Experience Required | Training & Mentorship Provided
Looking for an entry-level work-from-home opportunity that offers flexibility, professional development, and the ability to build long-term income?
Globe Life AO is expanding our virtual team and seeking motivated, people-focused individuals to join us as Remote Client Success Coordinators.
You'll work virtually with individuals and families who have requested information about available benefits, helping them understand their options, answering questions, assisting with enrollment, and providing continued client support.
No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development.
✓ 100% Remote / Work From Home
✓ Entry Level — No Insurance Experience Required
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay + Bonuses
✓ Flexible Scheduling
✓ Training & One-on-One Mentorship
✓ Renewal & Residual Income Opportunities
✓ Career & Leadership Advancement
As a Remote Client Success Coordinator, you'll combine customer service, relationship building, benefits education, and client support.
Meet with prospective and existing clients through scheduled Zoom and phone appointments
Connect with individuals who have requested information about available benefits
Listen to each client's questions, needs, and priorities
Provide a friendly, professional virtual experience
Build relationships through consistent communication and follow-up
Explain available life, accident, and supplemental health insurance options
Answer questions about benefits and coverage
Help clients understand available choices
Recommend appropriate solutions based on individual needs
Guide eligible clients through applications and enrollment
Assist with required documentation
Conduct policy reviews
Assist with beneficiary updates
Respond to policy and coverage questions
Provide continued client follow-up
Maintain accurate digital records
Manage appointments and schedules
Follow applicable company procedures and state insurance requirements
You'll work with individuals who have requested information regarding available benefits.
That means your focus can remain on:
Connecting → Understanding Needs → Educating → Recommending Solutions → Enrollment → Ongoing Service
There is no requirement to purchase leads.
This opportunity combines customer service and consultative insurance sales and is commission-based rather than a guaranteed hourly wage or salary.
Income opportunities may include:
Weekly commission payments
Performance-based bonuses
Uncapped personal production potential
Renewal income
Long-term residual income opportunities
Leadership compensation as you advance
Additional performance incentives
Individual earnings vary based on activity, production, performance, and results.
Work from home while staying connected to clients, mentors, and your team virtually.
Your workday may include:
Zoom client appointments
Phone consultations
Digital enrollment systems
Online training
Virtual coaching
Team meetings
Professional-development sessions
No daily commute and no traditional office environment.
Organize your schedule around your personal and professional responsibilities while maintaining the consistency needed to serve clients and reach your goals.
Successful remote representatives are typically self-motivated, disciplined, organized, and accountable with their time.
Previous insurance experience is not required.
Training and development may include:
Structured virtual onboarding
State insurance licensing guidance
Product and benefits education
Customer-service training
Client communication development
Consultative sales training
Enrollment procedures
Virtual presentation skills
One-on-one mentorship
Weekly coaching and workshops
Leadership development
Ongoing professional education
You'll have the opportunity to build transferable skills in customer service, communication, relationship management, problem-solving, organization, sales, and leadership.
Eligible and qualifying representatives may have access to:
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Professional mentorship and coaching
Leadership-development programs
Union representation where applicable
Modern virtual business tools and technology
Eligibility and qualification requirements may apply.
Qualifying representatives may also have opportunities to earn:
Company-sponsored incentive travel
Leadership conferences and conventions
Performance bonuses
Achievement awards
Team recognition
Professional-development opportunities
Additional performance-based incentives
Your first position doesn't have to be your final position.
Representatives who demonstrate strong performance, consistency, professionalism, and leadership potential may pursue opportunities such as:
Client Success Coordinator → Benefits Representative → Trainer/Mentor → Team Leadership → Management
Advancement is based on performance and professional development—not simply seniority.
You may be a strong fit if you're:
Friendly and comfortable communicating with people
An effective listener and problem solver
Customer-focused and service-oriented
Positive, professional, and dependable
Self-motivated and accountable
Organized with strong time-management skills
Comfortable learning new technology
Able to work independently from home
Comfortable collaborating with a virtual team
Goal-oriented and motivated by performance
Coachable and receptive to feedback
Interested in developing professionally
Experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, or sales can be helpful—but is not required.
We value communication skills, professionalism, work ethic, coachability, and willingness to learn.
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Licensing guidance and support are provided.
Qualified applicants will first receive a brief career overview explaining the position, compensation structure, licensing requirements, training program, client process, and advancement opportunities.
Candidates interested in continuing will then have the opportunity to participate in a live virtual Zoom interview with our hiring team.
If you're looking for an entry-level online customer service opportunity where you can work from home, help families, receive comprehensive training, develop valuable skills, and create opportunities for long-term professional and financial growth, we'd like to hear from you.
Apply today with your updated resume to be considered for our WFH Online Entry-Level Customer Service Representative / Remote Client Success Coordinator opportunity with Globe Life AO.
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