Web Portal IT Support I
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AI Summary
Provide first-level technical support for web portal users and monitor system performance to ensure optimal functionality. Collaborate with cross-functional teams to enhance portal features and document support processes in a knowledge base.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Wellness resources
- Company parties
- Employee discounts
- Opportunity for advancement
- Savings bank
- Training & development
About the Role:
Join MedPOINT Management as a Web Portal IT Support I, where you'll play a vital role in ensuring our web portal operates seamlessly. Be part of a dynamic team in Sherman Oaks, CA, dedicated to providing exceptional IT support and enhancing user experience.
About Us:
About Us:
Founded over a decade ago, MedPOINT Management has established itself as a leader in healthcare IT solutions. Our commitment to innovation and customer satisfaction has earned us a loyal client base and a vibrant workplace culture that values teamwork and professional growth.
Responsibilities:
- Provide first-level support for web portal issues, troubleshooting and resolving user inquiries.
- Monitor system performance and ensure optimal functionality of web applications.
- Assist in the development and implementation of user training materials.
- Collaborate with cross-functional teams to enhance portal features and user experience.
- Document support processes and create knowledge base articles for common issues.
- Participate in regular system updates and maintenance activities.
- Respond to user feedback and recommend improvements to the web portal.
- Maintain a high level of customer service and professionalism in all interactions.
Requirements:
- Associate's degree in IT, Computer Science, or related field preferred.
- 1+ years of experience in IT support or customer service roles.
- Strong understanding of web technologies and troubleshooting techniques.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Familiarity with ticketing systems and IT support tools.
- Customer-oriented mindset with a passion for technology.
This is a remote position.
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