Warranty Quality Analyst

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Job Summary:

Administers warranty claims and processes according to the terms and conditions of multiple contracts for multiple international or global customers. Participates in continuous improvement efforts and standard work development for the department.

 

Key Responsibilities:

Maintains global customer warranty profiles; manages information and material through internal and external stakeholders for investigation and/or repair. Identifies trends to target and prioritize functional area improvement opportunities. Prepares analytical and interpretive reports for management and continuous improvement efforts. Assists in the improvement of existing processes and tools used to analyze and reconcile warranty costs including supplier recovery and partnership agreements. Supports warranty processes by working on assignments for testing, data conversion, and system configuration. Provide support and resolution on service provider issues through a broad understanding of Cummins’ service and warranty processes, systems, and practices.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.