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Warranty Claims Coordinator

Posted 2 hours ago
Philippines
2-5 years experience
communication
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AI Summary

The Warranty Claims Coordinator manages the end-to-end warranty claims process, including filing claims, creating returns in ServiceTitan, and processing vendor credit memos. They also support the accounts payable team with vendor communications and statement reconciliations.

SUMMARY

The Warranty Claims Coordinator owns company warranty claims process end to end — filing claims with warranty providers, creating Purchase Order claims returns in ServiceTitan, and processing vendor credit memos — and supports the AP team on vendor and brand communications. This is a full-time, remote (offsite) role.

JOB RESPONSIBILITIES
  • File warranty claims with company warranty providers.
  • Create Purchase Order claims returns in ServiceTitan.
  • Process all vendor credit memos received in the AP inbox.
  • Review job details in ServiceTitan to confirm potential warranty jobs are properly tagged.
  • Follow up with warranty providers on the status of warranty refunds.
  • Support the company AP team with vendor and brand communications regarding payment status.
  • Assist with vendor statement reconciliations.

QUALIFICATIONS
  • Experience in Accounts Payable and/or Procurement.
  • In-depth knowledge of Microsoft Outlook and Excel.
  • Experience with ServiceTitan or similar field service management software is a plus.
  • Strong attention to detail and organizational skills.
  • Clear, professional communication with vendors and internal teams.
  • Comfortable working independently in a remote role.

JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement
  • Should be amenable to a permanent night shift schedule


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