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AI Summary
Location: Remote
About Us
Crescendo is the first AI-native contact center: a fully managed CX solution combining AI with brand-aligned outsourcing to deliver guaranteed outcomes. We combine omnichannel, agentic, multimodal AI assistants with a rich customer intelligence platform, managed AI deployment services, and a global team of live agents that can uplift any brand's CX in weeks. We save our customers money and improve CSAT starting day one, while our commercial terms and service model ensure the solution self-optimizes throughout the customer lifecycle. We recently passed $100M in revenue and are growing fast, standing out in a market crowded by AI point solutions and legacy contact centers that consistently fail to deliver peak performance.
The Role
We're looking for a VP of Solutions Engineering to own and scale our pre-sales engineering function globally — spanning the US and EMEA — at a pivotal moment in Crescendo's growth. This is an executive role with real P&L responsibility, a seat at the GTM leadership table, and direct influence over how we win in the market.
You'll lead a high-performing, distributed team of Solutions Engineers, set the standard for technical excellence and customer storytelling, and be the connective tissue between our product, field sales, and the enterprise buyers who need to trust us before they'll transform their CX with us. You'll shape how we tell our product story in competitive deals, translate market signals into roadmap influence, and ensure Crescendo earns the technical win across our full range of AI-native CX capabilities and managed services.
This is a build-stage role for an experienced leader who thrives in velocity, thinks in systems, and wants to leave a fingerprint on the most exciting AI company in customer experience.
What You'll Do
- Own the global Solutions Engineering function — setting vision, structure, and operating cadence for a distributed team across US and EMEA.
- Serve as a strategic partner to the CRO and Sales Leadership, co-owning deal strategy on enterprise and strategic accounts and participating in executive-level customer conversations.
- Design repeatable, high-impact demos, proof-of-concept frameworks, and technical narratives that bring Crescendo's Managed AI + Superhuman differentiation to life.
- Build and own the career framework, hiring strategy, onboarding, and professional development programs that make Crescendo SE a destination function.
- Own department metrics, capacity planning, and monthly and quarterly business reviews in a high-growth environment where each quarter raises the bar.
- Define and iterate the playbooks by which the team delivers demos, conducts technical discovery, and translates customer signals into clear product insights that inform roadmap decisions.
- Collaborate with Product, Marketing, and Sales Enablement to develop customer-facing resources, competitive positioning, and scalable pre-sales assets.
- Ensure consistency and excellence across the global team through robust process design and enablement infrastructure.
- Build trusted advisor relationships with prospects, executives, and technical decision-makers to drive deal velocity, compress sales cycles, and support expansion.
What You Bring
- 12+ years in Solutions Engineering or Sales Engineering, with 6+ years in progressive leadership roles — including experience managing managers or leading distributed teams.
- Proven track record of building and scaling SE organizations in high-growth SaaS, ideally in CX, AI, or infrastructure.
- History of winning large, complex, strategic deals through technical depth, executive presence, and creative problem-solving.
- Ability to operate across altitude — equally effective in a live demo, a C-suite strategy session, or a pipeline review.
- Strong cross-functional instincts: you know how to influence product, marketing, and sales to create compounding leverage.
- A builder's mindset — process design, playbook creation, and organizational development energize rather than exhaust you.
- Experience managing globally distributed teams and navigating the nuances of enterprise sales across North America and EMEA.
Why Crescendo
At Crescendo, you'll join a fast-moving, ambitious team reshaping how the world's most innovative companies think about customer experience. You'll get:
- An executive seat at the table during the most consequential chapter of Crescendo's growth.
- Real ownership of a global function with budget, headcount, and strategic influence to match.
- A global customer base and the opportunity to solve meaningful problems at scale.
- Competitive compensation, meaningful equity, and benefits commensurate with senior executive talent.
- A culture that moves fast, demands excellence, and celebrates big wins together.
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
- Care for others: Empathy is a key driver. When people thrive, so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
- Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
- Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
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