Visit Facilitator - Virtual

The Virtual Care Team provides consistent, reliable, and seamless support to a wide variety of specialties & subspecialty clinics. Our goal is to improve patient, provider and staff experience while improving access, filling open appointment slots and decreasing the number of visits canceled or converted to telephone due to support issues. The Virtual Care Team plays an important role in many areas of a patient's appointment, including check-in, registration, rooming and the technology check for the patient.

What you will do as a Virtual Visit Facilitator:

• Confirms provider calendar's by following up with patients and ensuring all pertinent medical records have been received and are available to the provider or collecting missing records

• Initiating virtual (video and telephone) visits with the patient, collecting registration and co-payment, detailing pertinent information such as the reason for their visit, health history, home medication review, health questionnaires.

• Communicates with patients, providers, and other team members remotely through phone and other technologies

• Correcting and maintaining registration error work queues

What you will need

• High School Diploma or GED

• At least 1-year of customer service experience

• Proficient with technology

• Private and professional appearing remote work location required

Location: Remote - ONLY considering MN applications at this time.

Hours: 32 hours/week (Variable 8.5 hours shifts between the hours of 6:30 AM and 7:00 PM depending on business need)

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.