Virtual Receptionist (Work From Home)

Job Overview

Horizon NJ Health is seeking a professional and dedicated Virtual Receptionist (Work From Home) to join our team. This is a Full-time, remote position. As a leading healthcare organisation, Horizon NJ Health is committed to improving access to quality healthcare for low-income individuals and families. We are looking for an individual who is passionate about providing exceptional customer service and support to our members, aligning with our mission to enhance the health and well-being of the communities we serve. The ideal candidate will be the first point of contact for our members, embodying our values of compassion and professionalism in every interaction.

Responsibilities

* Manage a high volume of inbound and outbound calls in a professional and courteous manner.
* Schedule, confirm, and manage member appointments with healthcare providers.
* Provide accurate information to members regarding our services, wellness programmes, and benefits.
* Triage and direct calls to the appropriate internal departments or clinical staff.
* Handle sensitive member information with the utmost confidentiality and discretion, adhering to data protection regulations.
* Perform essential administrative duties, including data entry and updating member records in our system.
* Resolve member queries efficiently, ensuring a high level of satisfaction.
* Contribute positively to our remote team environment.

Qualifications

* Proven experience as a receptionist, administrative assistant, or in a similar customer-facing role.
* Exceptional verbal and written communication skills with a professional telephone manner.
* Strong organisational, time-management, and multitasking abilities.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
* A self-motivated individual with the ability to work independently in a remote setting.
* Experience within the healthcare sector is highly desirable.
* A secure, quiet, and private home office space with a reliable, high-speed internet connection is essential.
* A strong understanding of the importance of confidentiality in a healthcare environment.

Benefits

* A competitive hourly wage of $32 - $38 per hour.
* The opportunity to work fully remotely.
* Access to training and professional development opportunities.
* A supportive and collaborative team culture dedicated to making a difference.
* The chance to be part of a mission-driven organisation that genuinely improves people's lives.