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AI Summary
The Virtual Office Manager ensures smooth day-to-day operations of a telehealth practice by managing people operations and administrative tasks. Key duties include supporting onboarding, payroll, light reporting, and providing basic technical support to clients.
Lead with Care. Empower Families.
Manatee is a family-first, virtual clinic providing therapy, coaching, and tools to empower modern families. As our (Virtual) Office Manager, you’ll support creating a seamless and supportive experience for our clients and team members-alike.
About the Role:
The Virtual Office Manager will play a key role in ensuring smooth day-to-day operations of our telehealth practice. This role spans a variety of administrative and operational areas, including people operations, light reporting, and customer service.
What You’ll Do:
- People Operations Support:
- Partner with the Clinical Operations Manager to execute onboarding and offboarding processes (issuing laptop, granting systems access, etc).
- Support payroll, system access, and related employee needs.
- Reporting and Administrative Tasks:
- Support business and clinical operations with reporting and ad-hoc analysis (light)
- Support Clinical Operations Manager in building and maintaining an internal knowledge base for team resources
- Customer and Technical Support:
- Respond to basic client and technical inquiries, escalating as necessary (ex: password reset, adding a new account, etc)
- Assist with troubleshooting minor technical issues
About You:
- Highly organized, detail-oriented, and proactive
- Comfortable learning new systems and processes
- Natural problem solver who thrives in fast-paced, dynamic environments
- Familiar with basic office tech (gSuite, Slack, etc) and learning new platforms
- Skilled at managing multiple priorities and deadlines
Compensation
- Hours: ~20 hrs / week (will vary and open to increasing/evaluate contract to hire based on performance and company needs)
- Compensation: $20/hr
Why Join Us?
- Remote-First: Work from anywhere
- Growth Opportunities: Join at a pivotal stage and help shape the future of family mental health care.
- Mission-Driven Team: Be part of a diverse, ambitious group passionate about improving lives.
Our Core Values:
- Children First: They are our focus and future.
- Diversity as Strength: Inclusion fuels innovation.
- Embrace Growth: Challenge and change are necessary.
- Kindness Always: It’s the foundation of everything we do.
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