Virtual Medical Receptionist - Plastic Surgery

We are seeking an energetic, highly articulate, and customer-focused Virtual Medical Receptionist - Plastic Surgery to join our team. In this high-volume communication role, you will serve as the primary voice of our practice—handling heavy inbound calls, managing email correspondence, and keeping our appointment calendar fully optimized.

If you are a friendly, polished, and quick-thinking administrative professional with exceptional spoken and written English skills, this role offers a structured, fast-paced environment where you can excel. EHR/EMR platform experience is not required, as this position focuses purely on high-touch patient engagement, scheduling, and phone management.

Working Environment & Core Schedule

• Role Title: Virtual Front Desk Medical Receptionist
• Status: Full-Time (40 Hours / Week)
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST (Pacific Standard Time)
• Core Channels: Inbound/Outbound Phone System, Email, Digital Scheduling Tools
• Demographic Preference: Female candidate preferred per practice branding guidelines

Top 3 Daily Tasks

1. Appointment Scheduling: Book, confirm, reschedule, and optimize patient appointments to maintain a full clinic calendar.
2. Heavy Call Handling: Manage high-volume inbound and outbound patient calls with a warm, professional, and clear phone presence.
3. Email Management: Monitor, prioritize, and respond to patient inquiries and clinic emails promptly and accurately.

Core Responsibilities

• Manage continuous inbound calls, answering patient inquiries, triaging urgent calls, and taking thorough messages.
• Perform proactive outbound follow-up calls to confirm upcoming visits, fill last-minute schedule gaps, and remind patients of appointment requirements.
• Monitor incoming practice emails, answering general inquiries and forwarding clinical questions to appropriate staff.
• Maintain professional, polite, and patient-centered communication across all voice and written interactions.

Requirements

• English Proficiency: Native-level fluency in spoken and written English with a clear, warm, and highly articulate phone manner.

• Call Handling & Scheduling: Proven background handling high-volume calls and managing appointment calendars in an administrative or office setting.
• Communication Skills: Excellent written communication skills for managing administrative email correspondence.
• Demographic Preference: Female candidate preferred per practice guidelines.
• Remote Workspace: Quiet, private, HIPAA-compliant home office equipped with a reliable computer (PC/Mac), high-speed internet connection, backup power/internet solutions, and a noise-canceling headset.

Preferred Qualifications

• Prior remote virtual assistant or receptionist experience supporting U.S. healthcare, dental, or wellness practices.

Ideal Candidate Profile

You are an upbeat, reliable communicator who thrives on the phone. You handle heavy call volumes with poise, communicate clearly, keep emails organized, and keep the clinic's daily schedule running smoothly.