Virtual Customer Experience Advisor

Summary Overview

We are seeking friendly, organized individuals to join our remote team as Virtual Customer Experience Advisors. In this role, you will help clients navigate the vacation-planning process by providing responsive support, researching suitable options, and keeping important details organized from beginning to end.

This opportunity is a strong fit for individuals who enjoy working with people, solving problems, managing information, and delivering a positive customer experience. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Connect with clients to understand their vacation goals, preferred destinations, travel dates, budget, interests, and special requests.
• Explore and compare hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation services using approved resources.
• Assist with coordinating selected arrangements and organize confirmations, reservation information, schedules, and itinerary details.
• Maintain consistent client communication by answering routine questions, providing updates, following up on pending items, and assisting with standard changes when necessary.
• Review planning and reservation information for accuracy, monitor important deadlines, maintain current client records, and continue expanding destination and supplier knowledge.

What This Opportunity Offers

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team support and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen customer experience, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and customer-focused approach
• Strong organizational skills and attention to detail
• Ability to manage multiple client needs and priorities
• Comfortable researching information and reviewing different options
• Willingness to learn digital tools, supplier platforms, and new processes
• Reliable follow-through and effective time-management skills
• Adaptable and solution-focused when client needs or plans change
• Self-motivated and comfortable working independently
• Basic computer proficiency and dependable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region