The Virtual Client Services Specialist researches and coordinates vacation arrangements such as resorts, cruises, and tours based on client preferences. They also maintain organized itineraries and provide ongoing support to clients throughout the planning process.
About the Opportunity
We are seeking organized, client-focused individuals to join our remote team as Virtual Client Services Specialist. In this position, you will assist clients with researching vacation possibilities, coordinating requested services, and keeping important planning information organized throughout the process.
This role is a good fit for individuals who enjoy helping people, working with details, and communicating in a virtual environment. Previous travel-industry experience is not required. Training and continued educational support are provided.
What You'll Do
Gather information about each client's destination preferences, travel dates, budget, interests, and special requests.
Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and package options using approved resources.
Help coordinate selected arrangements and maintain organized confirmations, reservation details, schedules, and itinerary information.
Stay in contact with clients by providing updates, answering routine questions, following up on outstanding items, and assisting with standard adjustments when needed.
Review client and booking information for accuracy, maintain current records, and continue building knowledge of destinations and supplier services.
What We Offer
Fully remote opportunity with flexible part-time and full-time scheduling
Beginner-friendly onboarding and structured training
No previous professional travel experience required
Ongoing team guidance and access to educational materials
Supplier and destination learning opportunities
Opportunities to develop client service, communication, research, and coordination skills
Professional development and potential growth opportunities
Performance-based incentives and recognition
Qualifying travel discounts and industry-related benefits
Supportive virtual team environment
Qualifications
Clear and professional written and verbal communication
Strong customer-service and interpersonal skills
Good organization and careful attention to detail
Ability to manage multiple client needs, tasks, and deadlines
Comfortable conducting online research and comparing available options
Willingness to learn digital platforms, systems, and new processes
Dependable follow-through and strong time-management habits
Adaptable and solution-focused when priorities change
Self-motivated and comfortable working independently
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying countries
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
