Virtual Client Services Specialist

About the Opportunity

We are seeking organized, client-focused individuals to join our remote team as Virtual Client Services Specialist. In this position, you will assist clients with researching vacation possibilities, coordinating requested services, and keeping important planning information organized throughout the process.

This role is a good fit for individuals who enjoy helping people, working with details, and communicating in a virtual environment. Previous travel-industry experience is not required. Training and continued educational support are provided.

What You'll Do

• Gather information about each client's destination preferences, travel dates, budget, interests, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and package options using approved resources.
• Help coordinate selected arrangements and maintain organized confirmations, reservation details, schedules, and itinerary information.
• Stay in contact with clients by providing updates, answering routine questions, following up on outstanding items, and assisting with standard adjustments when needed.
• Review client and booking information for accuracy, maintain current records, and continue building knowledge of destinations and supplier services.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Ongoing team guidance and access to educational materials
• Supplier and destination learning opportunities
• Opportunities to develop client service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Clear and professional written and verbal communication
• Strong customer-service and interpersonal skills
• Good organization and careful attention to detail
• Ability to manage multiple client needs, tasks, and deadlines
• Comfortable conducting online research and comparing available options
• Willingness to learn digital platforms, systems, and new processes
• Dependable follow-through and strong time-management habits
• Adaptable and solution-focused when priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying countries