Virtual Behavioral Health Technician

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Title: Virtual Behavioral Health Technician

Reports to: Executive Director   

Department/Location: Remote  

FLSA Status: Non-Exempt  

Role Summary:   

Guidelight Health is seeking a dedicated and compassionate Virtual Behavioral Health Technician to support clients participating in our Virtual Clinic. The Virtual BHT plays a critical role in supporting client engagement, safety, and continuity of care during live group programming, while operating under the supervision of licensed mental health professionals.  

This role is embedded within the care delivery experience and is designed to enhance attendance, reinforce safety protocols, support measurement-based care, and assist with care coordination allowing licensed clinicians to focus on therapeutic treatment.  

Schedule:  Monday-Friday, 10am-6:30pm EST

Role Responsibilities:  

Client Support & Engagement  

• Provide real-time support to clients during live virtual group sessions  

• Assist clients who are late, disengaged, or experiencing technical challenges during sessions  

• Reinforce participation expectations and group norms to promote consistent engagement  

• Partner with therapists to maintain a stable and supportive group environment  

Observation & Documentation  

• Observe client participation, behavior, and engagement during group sessions  

• Document observations, attendance, actions taken, and relevant events according to program standards  

• Communicate significant concerns or changes in client presentation to the clinical team promptly  

Safety Monitoring & Crisis Support  

• Monitor and respond to client distress or escalation during group sessions  

• Provide verbal de-escalation and emotional regulation support  

• Adhere to established protocols and procedures for maintaining a safe treatment environment.   

Measurement-Based Care Support  

• Support the delivery and completion of clinical screeners   

 Care Coordination & Continuity  

• Support care coordination activities, including preparation and follow-up related to SCC communications  

• Assist with discharge planning processes by supporting resource identification and appointment coordination  

• Reinforce next steps and transition planning with clients while they are in active care  

• Collaborate with therapists to ensure continuity across levels of care  

Collaborative Teamwork  

• Work closely with therapists, Executive Directors, and Telehealth Services Coordinators  

• Participate in team huddles, Rounds, safety reviews, and operational meetings as assigned  

• Communicate proactively regarding attendance trends, engagement barriers, and safety concerns  

Required Qualifications:  

• Bachelor’s degree in psychology, social work, or related field 

• Previous experience working in a behavioral health or mental health setting

• Strong interpersonal, communication, and de-escalation skills  

• Ability to work effectively within a multidisciplinary team  

• Compassionate, empathetic, and nonjudgmental approach to client support  

• Comfort working in a fully virtual environment  

• Ability to maintain confidentiality and adhere to ethical standards  

• Comfortable using technology platforms including:  

• Video conferencing systems  

• Electronic Health Records (EHR)  

• Digital screening tools and documentation platforms  

• Ability to maintain professional boundaries and work within a clearly defined non-clinical scope of practice  

• Strong organizational and documentation skills with attention to detail  

• Reliable internet connection and ability to work in a private, HIPAA-compliant environment  

• Must pass background checks and drug screening  

Preferred Qualifications:   

• Demonstrates strong crisis intervention skills, including the ability to assess risk, respond appropriately to acute situations, and utilize effective verbal de-escalation techniques to ensure safety for clients and staff.  

*Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at Talent@guidelighthealth.com

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.  

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com   

Benefits & Perks 

At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other.  

As a Guidelight teammate, working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including: 

• Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance. 
• Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
• 401(k): With company match.
• Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable. 
• Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
• Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.