VIP Concierge — Luxury Offline Bookings (HNI/UHNI)

At Unravel, we’re not building another travel platform — we’re rewriting how the world discovers and books travel. Think TikTok meets Expedia, powered by cutting-edge Generative AI. Our shoppable video platform is already live with the world’s top 10 banks, insurers, telcos, and airlines.

We are backed by renowned VCs like Nauta Capital, Active Partners, Antler, and The Players Fund, and led by AI pioneers and ex-Booking.com executives. We’ve quadrupled our revenue in the past year, and we’re just getting started.

Learn more about Unravel's recent $ 7.5 million funding round by clicking here.

https://www.linkedin.com/company/unravelapp/

About the Role

Unravel is hiring a dedicated VIP Concierge to personally look after our highest-value customers — HNIs and UHNIs — for their offline and bespoke travel bookings. This is a senior, relationship-led role: one point of contact who owns the client end-to-end, anticipates their needs, and makes things happen. Think private-client concierge, not contact-centre agent.

WHAT YOU'LL DO

• Be the single, trusted point of contact for VIP clients over the phone, and be reachable and responsive outside standard hours when a client needs you.
• Understand each client’s preferences and anticipate needs; proactively curate and arrange travel and bespoke experiences (hotels, flights, dining, experiences, special requests).
• Own requests end-to-end — source, coordinate suppliers, resolve issues personally, and follow through without being chased.
• Build genuine, long-term relationships that drive loyalty and repeat spend.
• Handle sensitive client information with absolute discretion.
  

Must Have:

• 5+ years of proven experience serving HNI/UHNI or premium/VIP clients directly (luxury travel, private concierge, luxury hospitality, private banking client services, premium airline/hotel VIP desks, or similar).
• Exceptional spoken communication and phone presence — warm, polished, composed under pressure with demanding clients.
• Strong resourcefulness and ownership — the instinct to “get it done” rather than escalate.
• Comfortable with a demanding, flexible schedule and genuine off-hours availability.
• High degree of discretion, judgement and emotional intelligence.

Nice to have:

• Existing network across luxury travel/hospitality suppliers.
• Multilingual; exposure to Middle East / international UHNW clientele.
  

Who this is not for

 Not a high-volume, queue-based contact-centre or corporate-travel ticketing role. We’re not primarily sourcing GDS/ticketing operators — we’re after people who have personally delighted premium clients and built relationships.