Vice President, Operations & Growth
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AI Summary
Description
The Vice President (VP), Operations & Growth provides executive leadership for ChartPro’s Release of Information (ROI) services, owning enterprise-wide performance across onsite and remote service models. This role is accountable for operational excellence, regulatory compliance, client experience, and scalable growth ensuring accurate, timely, and HIPAA-compliant fulfillment of medical record requests while improving margins and enabling expansion.
The VP partners closely with Compliance & Privacy, Technology, Client Success, Sales, and Finance to strengthen standardized ROI processes, expand customer relationships, and build high-performing, accountable teams.
Position can be fully remote. Significant travel is anticipated.
Requirements
- Bachelor's degree required, MBA preferred.
- Minimum of 5 years of experience as a senior level Operations leader in healthcare services, HIM/ROI, revenue cycle or regulated service environments
- Deep working knowledge of HIPAA Privacy Rules and PHI handling requirements
- Demonstrated success in scaling operations, improving margins and enabling growth
- Proven capability leading distributed teams across on-site and remote models
- Previous experience with Business Development to partner with Sales, Marketing and Client Success to support new business
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