Vice President GBS Customer Admin &T Operation
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AI Summary
Vice President - GBS Customer Admin & Operations
We are seeking a VP GBS Customer Admin & Operation to build and lead in scope Quote-to-Cash operations, to ensure reliable and consistent service delivery across all in-scope processes. The role will shape operating model, service scope, governance, and ways of working within GBS. It translates globally defined strategy, processes, and policies into scalable day-to-day operations, while driving service quality, continuous improvement, innovation and digital delivery. Reporting to the SVP Global Business Services, and the role is part of the GBS leadership team.
Job Description
Lead WalWil GBS Customer Admin & Operation teams globally
Lead relevant Customer Admin & Operation teams across current and future GBS delivery locations as the model matures.
Take an active part in shaping GBS overall Operating model incl Service Desk & Portal, Governance, Service management etc.
May include selected Customer Admin and transaction-related processes as scope is confirmed and review future service areas that could be assessed as part of the continued design work within Quote-To-Cash.
Participate in joint working groups on related subjects (Customs, Safety & Security. Digitalization….)
Ensure teams work in compliance with WalWil terms and conditions, legal limitations, and other processes to prevent risk exposure.
Responsible for ensuring compliance with international trade regulations and customs laws across all locations where we operate.
Manage Service Development with focus on process & system specialists, Automation, continuous improvement, analytics & data and digital (CDO & DDO) alignment.
Identify opportunities to streamline processes, enhance efficiency and utilize automation.
Guide team to work together as one, no barriers from borders.
Track and report key performance measures. Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners
Ensure implementation of global policies and processes
Manage and develop highly engaged team.
Job Requirements
Extensive leadership experience in shared services, and/or GBS environments, including accountability for large-scale service delivery
Strong operational experience in Quote-To-Cash (finance) services
Extensive leadership experience in shared services, and/or GBS environments, including accountability for large-scale service delivery
Stakeholder management, since this role is highly engaged on the BU and Customer side.
Experience in leading large international teams, with customer orientation / mindset and intercultural competency.
Experienced from transformational project management, with proven experience from similar role and/or leadership positions
Strong team-builder, collaborator and motivator, engaged, enthusiastic and a doer
Experience from process improvement/business process reengineering
Experience of managing organizational restructuring and change processes
Solid experience in performance management, KPI’s and OKR methodologies
Strong communication and facilitation skills
Ability to identify and address problems and challenges “intuitively”
Good knowledge in Service Management like Incident & Problem management, LEAN, 6Sigma etc
Good Digital & AI understanding
Good understanding of platforms and technology platforms such as ERP etc is an advantage
Job Location:This is a global role, so you can be based in any of our locations worldwide
Department: Global Business Services
Reports to: Senior Vice President Global Business Services
Last application date: 01 August 2026
ABOUT US
Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.
OUR COMMITMENT TO EQUAL OPPORTUNITIES
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
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Please note that due to summer holidays, the recruitment process will commence after the application deadline on 1 August. We appreciate your patience and look forward to reviewing all applications thereafter.
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