Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

• Partner with Renewal Leaders to drive growth, operational rigor, and execution excellence across the renewal portfolio.
• Own and coordinate key elements of the renewal pacing process, ensuring timely follow-up, visibility to risks and opportunities, and alignment across stakeholders.
• Work cross-functionally with Renewals, Commercial Operations, Finance, Product Management, Sales, and other GE Vernova businesses to drive effective execution of renewal-related processes and initiatives.
• Apply developing in-depth knowledge of renewal operations, commercial processes, tools, and systems to execute standard functional policies and procedures with a high degree of accuracy and responsiveness.
• Use understanding of key business drivers, portfolio metrics, and team objectives to prioritize work and support business outcomes.
• Analyze renewal data, reports, and performance metrics to identify trends, surface risks, and support actions that improve forecast accuracy, operational efficiency, and portfolio health.
• Resolve day-to-day operational issues through sound judgment, analytical thinking, and established practices; escalate more complex issues with clear problem statements and recommended actions.
• Identify process gaps, bottlenecks, and execution challenges; recommend and help implement improvements to standard work, tools, and operating procedures.
• Serve as a key interface between sellers and internal stakeholders, building strong working relationships and enabling effective coordination across teams.
• Support install base data quality and centralization efforts by partnering with multiple teams and GE Vernova businesses to gather, validate, and integrate process and system data.
• Contribute to Lean and continuous improvement initiatives that improve quality, cycle time, customer responsiveness, and operational consistency.
• Support change management activities associated with new tools, processes, and ways of working to enable adoption and sustained execution.
• Communicate complex process, portfolio, and operational information clearly to team members and business stakeholders in straightforward situations.
• Manage assigned workstreams and deliverables to ensure timely execution, high-quality outcomes, and alignment with business priorities.
• Foster a culture of inclusion, accountability, problem solving, customer focus, and continuous improvement.

Required Qualifications

• Bachelor’s degree from an accredited university or college, or equivalent knowledge and experience.
• Fluent English knowledge
• Experience in Renewal Operations, Commercial Operations, Customer Success, Sales Operations, or a related business support/operations function.
• Experience working across cross-functional teams to coordinate processes, resolve issues, and improve execution.
• Experience using data, reporting, and metrics to monitor performance, identify trends, and support decision-making.
• Demonstrated ability to work with some autonomy within established processes and procedures while exercising professional judgment.

Desired Characteristics

• Strong oral and written communication skills, with the ability to explain complex information clearly and effectively.
• Proven interpersonal and stakeholder management skills, with the ability to collaborate across functions and build strong internal partnerships.
• Strong analytical, organizational, and problem-solving skills.
• Experience with process improvement, Lean, or Lean Six Sigma methodologies.
• Project management experience, including managing multiple priorities and deadlines.
• Change management experience and ability to support adoption of new tools and processes.
• Salesforce or other CRM proficiency; experience with reporting tools and data analysis preferred.
• Commercial, renewals, or sales support experience.
• Ability to identify opportunities for process simplification and operational improvement.
• Positive, proactive, and customer-focused mindset.

 

Additional Information

#LI-Remote - This is a remote position