Verint Reporting Insights Specialist
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AI Summary
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Professional Verint Reporting Analyst supports the development, enhancement, and automation of operational reporting using Power BI, with a focus on Verint Operations Manager (OM) data. This role partners with operational and service delivery teams to ensure reporting is accurate, repeatable, and actionable, while gaining hands‑on experience with operational metrics, automation, and process improvement insights.
This role is ideal for an early‑career analyst who enjoys working with data, improving how reports are built and maintained, and learning how reporting drives operational decision‑making.
Your role in our mission
- Assist in building, maintaining, and enhancing Power BI dashboards and reports focused on operational performance and Verint OM activities.
- Collaborate with operational stakeholders to understand reporting needs related to schedules, adherence, utilization, productivity, exceptions, and trends.
- Perform data cleaning, validation, and reconciliation to ensure reporting accuracy and consistency.
- Use Power Query and basic data modeling techniques to prepare data for scalable reporting solutions.
- Support report automation efforts by helping reduce manual reporting steps and improving refresh reliability.
- Execute basic SQL queries to extract and support data used in reporting and analysis.
- Conduct exploratory analysis to identify trends, anomalies, or potential improvement opportunities.
- Document report logic, metric definitions, assumptions, and processes to support transparency and knowledge sharing.
- Respond to routine reporting requests and support senior analysts on more complex analysis and enhancements.
What we're looking for
- 1–2 years of experience in reporting, analytics, business operations, or relevant internships/co‑ops; or equivalent academic/project experience.
- Hands‑on experience with Power BI (building or maintaining reports/dashboards).
- Working knowledge of SQL (basic joins, filtering, aggregations).
- Strong Excel skills (pivot tables, formulas, basic data manipulation and validation).
- Strong attention to detail and interest in ensuring data accuracy.
- Ability to explain data and metrics in a clear, business‑friendly manner.
- Comfortable working in a collaborative, team‑oriented environment.
- Exposure to Verint Operations Manager (OM) or similar workforce/operations management tools.
What you should expect in this role
- Fully remote position.
- Opportunity to travel through your work up to 10% of the time.
The deadline to submit applications for this posting is June 30, 2026.
The pay range for this position is $55,600.00 - $79,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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