Verifications Processing Agent

Job Description

Verification Processing Agent

S1

Summary/Objective

The Verification Processing Agent is an essential role within the ProScreening organization. The verification team works diligently to verify information on employment applicants' resumes, including but not limited to employment, education, and reference information. A successful Verification Processing Agent efficiently and accurately provides clients with verified applicant information at a rate of 18 or more cases worked per hour.

Core Job Duties

• Conduct reference calls and perform employment and education verifications.
• Produce 18 or more cases worked per hour by 90 days of employment and on an ongoing basis.
• Process employment verifications to confirm information contained on job applications for clients.
• Receive inbound calls from companies, schools, and references returning requests for verification.
• Maintain a total mistake ratio of less than 1% of completed verifications.
• Other duties as assigned.

Job Complexity

Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.

Interaction

Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.

Supervision

Normally receives detailed instructions on all work. Works under close supervision.

Experience

Typically requires no previous professional experience.

Scope

N/A

Discretion

N/A

Minimum Qualifications

• High school diploma or equivalent.
• High level of attention to detail and accuracy in all tasks.
• Ability to work effectively in a team environment.
• Strong written and verbal communication skills.

Additional Preferred Qualifications

• Some phone or customer service experience preferred.
• Bilingual Spanish/English speakers preferred.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Hourly, non-exempt

Location

Remote - any approved U.S. states

Internal Job Title

Verification Processing Agent

Effective Date

July 1, 2026

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.