Vendor Management Coordinator

FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries.  FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW 

TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking an experienced Vendor Management Coordinator to join our team. This role serves as a primary liaison between vendors, clients, and internal teams by building and maintaining strong relationships that ensure timely, accurate communication, order status, clarifications and providing product and service information with professionalism, accuracy and efficiency to ensure a positive customer experience. 

LOCATION 

This role is remote. Must be US based. Work visa sponsorship will not be considered. 

DUTIES & RESPONSIBILITIES 

• Perform daily status follow up on open search orders and monitor state specific queues and departments to ensure new orders and clarification requests are addressed promptly. 

• Review and manage ticketing system reports, responding to and following up on requests from vendors and internal team members. 

• Communicate with clients, customer service, and internal team members regarding fees, delays, and clarification requests. 

• Accurately document all communications with vendors, clients, and internal team members. 

• Track, document and escalate issues related to vendor performance. 

• Answer incoming calls and route or resolve inquiries as appropriate. 

• Maintain compliance with company policies and uphold good housekeeping practices. 

• Other duties as assigned. 

MINIMUM REQUIREMENTS 

• High school diploma or equivalent required 

• 2+ years of proven vendor management experience, preferably in a real estate related industry. 

• Detail-oriented with the ability to multi-task and demonstrate strong written and verbal communication skills. 

• Demonstrate effective interpersonal skills & sensitivities. 

• A collaborative team player who can also work independently. 

• Strong analytical, problem solving, and time management skills. 

• Flexible and adaptable with the ability to pivot in a fast paced environment. 

• Familiar with Industry concepts, practices and procedures and associated risks and liabilities. 

• Proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties. 

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. Based on location and job-related factors such as skillset and experience, this position has the potential to earn compensation in the range of $25.00 – $28.00 hourly. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location.  The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.