Veeva Applicaton Support Engineer - Remote in México

INTRO:

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE:

As Veeva Application Support Engineer you´ll participate in the management and support of Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units. 

This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations. 

Key Responsibilities 

• Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
• Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines 
• Support core Veeva modules such as Veeva Vault Quality (QMS, Deviations, CAPA, Change Control), Veeva Vault RIM, Veeva Clinical
• Configure and enhance Workflows, forms, and business rules, Object configurations and metadata, Reports and dashboards 
• Support integrations with ERP systems (SAP), MES / Manufacturing systems, LIMS (LabVantage, etc.), External regulatory systems 

YOUR PROFILE:

• Bachelor’s degree in computer science, Engineering, or related field
• 5-10 years of hands-on experience with Veeva Vault (Quality / Clinical / RIM)
• Strong understanding of Cloud-based SaaS platforms & Configuration (workflows, objects, lifecycles)
• Experience with API integrations (REST/SOAP)
• Data migration and validation
• Reporting tools
• Advanced English Communication

WHAT YOU´LL LOVE:

-Work on meaningful projects that use technology to solve real-world challenges.
-Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).
-Access continuous learning through internal academies, certifications, and mentorship.

ABOUT CAPGEMINI:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
 
At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.