Valuation Escalation Specialist

Accurate Group, an Industry leader in technology-driven appraisal management and title services, is seeking a Valuation Escalation Specialist to join our growing team. The Valuation Escalation Specialist processes daily client service requests for valuation orders.  The individual is available as direct contact for the Valuation clients for an escalated issue or questions on orders.  This position takes direct action to resolve issues for the clients.   The individual is experienced in the valuation department and able to work independently.     

Responsibilities include, but are not limited to:

•    Answer valuation client emails and calls in a timely manner regarding orders and questions.   

•    Provide solutions to clients.    

•    Able to make quick decisions to facilitate quick delivery of appraisals.   

•    Complete understanding of all Valuation clients’ service request.   

•    Work independently with little supervision on basic issues. More advanced, escalated items will be brought to management attention.    

•    Direct contact for the Valuation clients.  

•     Current or prior appraisal service experience and experience using Archer.

Successful candidates will have the following proven skills:

•    Two to Four years’ Appraisal/ Valuation experience preferred. 

•    Self-motivated employee, with ability to work in a fast-paced environment with an attention to detail and thoroughness.

•    Required skills include professional verbal and written communication skills and strong ability to multitask.

•    Ability to read, analyze, and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to write speeches and articles using original or innovative techniques or style.  Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

•    Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

•    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

•    Experience in using Word, Excel, PowerPoint and Outlook 

Job Type: Full-time/ Remote

Salary: $22.00 to $30.00

Schedule: Monday -Friday (8-hour shifts) 8am to 5pm PCT

Benefits:

•    401K with employer matching

•    Full medical, dental, vision, HSA, and life insurance (available day 1)

•    Paid time off (PTO and Holiday pay)

•    Advancement opportunities

•    Bonus potential 

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

About Accurate Group:

Accurate Group provides technology-driven appraisal management and title services to real estate finance providers nationwide. We combine exceptional service with innovative technology and our proprietary AccurateAuditTMcompliance foundation to provide banks, credit unions, non-bank lenders, loan services and capital markets firms with the best combination of speed, accuracy, regulatory compliance, and price. With Accurate Group, lenders and investment firms gain a strategic partner that can help them increase revenues, lower costs, get more accurate real estate portfolio valuations and improve compliance across all types of real estate loans, including mortgage originations, home equity, refinancing, default servicing and real estate portfolio valuations.

Accurate Group is committed to affording equal employment opportunity to qualified individuals regardless of their race, gender, gender identity, color, sex, sexual orientation, national origin, religion, age, disability status, veteran status, or any other classification or characteristic protected by law.

Accurate Group, LLC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Amie Walker, Human Resource Generalist. 

To learn more about Accurate Group, visit www.accurategroup.com