VA Call Center Remote Customer Service Representative

Job DetailsJob Location: Richmond, VA - Richmond, VA 23219Position Type: Full TimeSalary Range: $17.00 - $18.50 HourlyJob Category: Customer ServiceIt's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.    Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.    Full-time/Seasonal  · $17.00/hr. plus performance incentives  · $19.00/hr. Spanish Bilingual, plus performance incentives    Requirements  18 years of age or older   Complete Background check and drug test within 3 days   Dedicated, private, and secure workspace  Personal device with functioning camera required for the Training Period  Committed to full attendance for paid 3-week Training period   Minimum Internet Speed of 35 mb/s with ethernet  Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required  NOT compatible with Mobile Internet Service Providers and/or Satellite.   NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders  (For example, T-Mobile is not compatible with our internal systems) QualificationsEssential Responsibilities   Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications via all channels   Qualifications Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven   What We Offer Paid Training Full-Time, Seasonal role Performance and attendance-based incentives, in addition to the base pay The convenience of working from home Collaborative and supportive team environment   401K Match Individual Coverage HRA (ICHRA) Paid time off (PTO)   Preferred Experience (not required) Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus