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Softtek

UX Specialist ServiceNow

Posted 22 days ago
2-5 years experience
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AI Summary

The UX Specialist will map user journeys and design intuitive digital experiences within the ServiceNow platform. They are responsible for configuring interfaces using UI Builder and conducting usability research to drive continuous improvement.

User Experience (UX) Specialist | ServiceNow

Profissional focado na criação e otimização da experiência do usuário dentro da plataforma ServiceNow, garantindo interfaces intuitivas, processos simplificados e alta adoção das soluções digitais. Atua na análise da jornada do usuário, levantamento de requisitos, design de interfaces e melhoria contínua dos serviços digitais.


Principais Competências

  • Design de experiência do usuário (UX) e interface (UI)
  • Service Portal
  • Workspace Experience
  • UI Builder
  • Customer Service Management (CSM)
  • Human-Centered Design
  • User Research e User Testing
  • Análise de métricas de adoção e satisfação
  • Acessibilidade e usabilidade
  • Gestão da mudança e adoção de plataforma


Principais Responsabilidades

  • Mapear jornadas e necessidades dos usuários.
  • Projetar experiências digitais centradas no usuário.
  • Configurar e personalizar interfaces ServiceNow utilizando UI Builder e Workspace.
  • Realizar pesquisas de usabilidade e testes com usuários.
  • Propor melhorias para aumentar produtividade e satisfação.
  • Trabalhar em conjunto com equipes de negócio, desenvolvimento e arquitetura.
  • Definir padrões de design e governança da experiência digital.


Diferenciais Valorizados

  • Conhecimento Customer Experience (CX).

100% remoto

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