Lead end-to-end benchmark and usability studies for AI/ML, cloud, and developer-facing tools. Collaborate with engineers and data scientists to synthesize technical feedback into actionable product recommendations.
User Research International is seeking an experienced UX Researcher (5+ years) to lead benchmarking and usability research for AI/ML, cloud, and developer-facing tools. You’ll independently design and run structured evaluations that measure usability, efficiency, and developer experience across complex technical workflows.
Responsibilities
Lead end-to-end benchmark and usability studies (planning → protocol design → analysis → reporting).
Evaluate AI/ML tools, APIs, and cloud-based developer platforms.
Collaborate with engineers, data scientists, and ML practitioners to uncover workflow friction.
Synthesize technical feedback into clear, actionable product recommendations.
Deliver high-quality insights while managing multiple studies with minimal oversight.
Requirements
5+ years of UX research experience, including independent benchmark or structured usability study ownership.
Strong grounding in HCI, study design, and measurement frameworks.
Experience researching developer tools, ML workflows, APIs, CLIs, or cloud platforms.
Excellent communication skills for technical and non-technical audiences.
Highly organized, self-directed, and comfortable working in technical environments.
Preferred
Familiarity with machine learning concepts, data workflows, or software engineering.
Benefits:
Employer-paid Health/Vision/Dental
401(k)
Paid time off
Paid holidays
ABOUT US User Research International is a User Experience (UX) consulting research company specializing in usability testing and market research based in Kirkland, Washington. We work with some of the most recognized brands on some of the most cutting-edge technologies, and we help our clients build in-depth understanding of their customers’ needs. Our culture is collaborative and we equally value people skills and technical skills. We work in a fast-paced environment with quick turn around and rich variety. Our team is passionate about enabling our clients to make their products and services more usable and accessible. EQUAL OPPORTUNITY EMPLOYER: User Research values diversity and seeks to offer a safe, respectful, enjoyable workplace for all people. User Research International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, national origin, caste, sex, sexual orientation, gender identity or expression, pregnancy, age, genetic information, disability, or veteran/military status.
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