User Experience Researcher

Would you enjoy making a difference to our customers' experience?

Are you ready to use your analysis and UX research skills to shape user-centric product development?

Join our team

Akamai seeks a UX Researcher with 12 years of experience to support AI infrastructure development. This role involves guiding user-insight initiatives for serverless inference and AI platforms, assisting developers with AI workload deployment and operation. Responsibilities include shaping early product experiences at the intersection of AI, cloud, and developer tools through qualitative research and data-driven validation.

Partner with the best

This position focuses on conducting qualitative user research studies to gather insights about user behavior and preferences regarding AI-powered products, while leveraging quantitative methods to validate findings at scale. You will partner with design, product, and engineering teams to uncover user needs, validate early-stage concepts through A/B testing, and ensure our tools are intuitive and effective.

As a User Experience Researcher, you will be responsible for:

• Leading qualitative studies including in-depth interviews, usability testing, and contextual inquiry to understand developer workflows in AI.
• Designing and analyze surveys and run A/B tests to evaluate feature performance and validate qualitative hypotheses.
• Building and maintaining dashboards to interpret behavioral analytics, identifying patterns or usability issues that inform product prioritization.
• Analyzing user feedback and data, identifying themes, and translating findings into recommendations and research artifacts such as personas and maps.
• Collaborating with designers and PMs to shape research questions while integrating findings into product plans and design updates.
• Simplifying workflows for model deployment, inference, and AI-assisted tools (e.g., copilots) to streamline and manage intricate systems effectively.

Do what you love

To be successful in this role you will:

• Demonstrate expertise in UX research, data analytics, or related fields, ideally within enterprise, SaaS, or developer-focused environments.
• Demonstrate proficiency in qualitative research methods (moderated interviews, concept testing) and familiarity with quantitative methods (survey design, statistical analysis).
• Demonstrate interest in or experience with AI/ML workflows and a desire to develop skills in AI-based product design.
• Utilize data visualization tools and behavioral analytics platforms effectively to analyze and interpret complex information for actionable insights.
• Demonstrate storytelling and presentation abilities to convey complex qualitative and quantitative insights clearly to stakeholders.
• Hold expertise in HCI, Psychology, Computer Science, or a closely connected discipline.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.