Universal Teller

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of a Bank Teller. The ideal candidate should possess the following responsibilities:

Cash Handling:

• Accepting cash deposits from customers.
• Withdrawing cash for customers against their account balances.
• Processing currency exchanges.

Cheque Transactions:

• Accepting cheque deposits from customers.
• Cashing cheques for account holders.
• Verifying the authenticity of cheques.

Customer Service:

• Assisting customers with their inquiries and providing information about their accounts.
• Addressing customer concerns and resolving issues related to transactions.
• Promoting products and services to customers.

Transaction Recording:

• Accurately recording all transactions in the bank’s computer systems.
• Maintaining and updating customer account information.

End-of-Day Balancing:

• Balancing the cash drawer at the end of each day to ensure accuracy.
• Reconciling transaction records with the actual cash on hand.

Compliance:

• Adhering to banking regulations and policies.
• Ensuring compliance with anti-money laundering (AML) and know your customer (KYC) guidelines.

Cross-Selling:

• Identifying opportunities to cross-sell additional bank products or services to customers.
• Recommending products such as savings accounts, fixed deposits, or credit cards.

Security:

• Following security protocols to prevent fraud and unauthorized access.
• Reporting any suspicious activities or transactions.

Educational Support:

• Assisting customers in understanding various bank products and services.
• Guiding customers on the use of ATMs, online banking, and other self-service options.

Team Collaboration:

• Collaborating with other staff members, including loan officers, branch managers, and customer service representatives.
• Participating in training sessions and meetings to stay updated on banking procedures.

Requirements

• Must have OND in any field with a minimum of Lower Credit.
• Cash handling experience is an added advantage.
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Excellent knowledge of MS Office (especially Excel and Word).
• Integrity.
• Strong communication and people skills.

Location: Nationwide