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TridentCare

Ultrasound Dispatcher - REMOTE

Posted 8 days ago

United States

$15 - $17 per hour

0-2 years experience

customer-service medical

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AI Summary

The dispatcher is responsible for coordinating and scheduling ultrasound services while prioritizing STAT and urgent exams for field technologists. They also manage client communications, verify insurance information, and ensure accurate documentation for all medical orders.

Dispatch Sonographer to the proper geographical where needed
Knowledge of Same day vs. Scheduled Services.
Understanding Clients needs for services and how to create customer satisfaction by providing same day service.
Prioritize STAT Exams as identified by Client and Protocols.
Prioritize cases for “STAT”, ASAP and PRIORITY homes.
Communicate and report problems to the Supervisor and respective Field Manager.
Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
When required, will assist the customer service representative with the overflow of client orders
Call facilities to schedule cases for all exams, verifying diagnosis and symptoms and when necessary communicate directions for nursing staff to prep the patient prior to arrival.
Understand diagnosis codes and Ultrasound study types; coordinate the two to ensure proper technologist is dispatched and patient prepped if necessary.
Learn Medicare Guidelines (diagnosis, and scheduling guidelines)
Remain knowledgeable with regards to medical insurances and understand where they may/may not be accepted.
Verify cases upon completion by technologist.
Technical issues reported by Technologist to be communicated to Supervisor.
A thorough understanding of the assigned dispatch area's geography
Schedule Fixed Physician sites and Prison on a weekly basis. Keep contact list up to date with each fixed site.
Create work orders based on call or faxed requests
Fax final report to facility at facility request.

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TridentCare

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Employees 1,001-5,000 employees Industry Hospitals and Health Care

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