Ukrainian Social Media Moderator & Community Engagement

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

SCOPE OF WORK:

Refugee.Info is an innovative, first-of-its-kind project that harnesses social media to connect with refugees and asylum-seekers, listen to their questions, and provide information. Refugee.Info (RI) is the European instance of Signpost, a joint initiative launched in Greece by the International Rescue Committee and Mercy Corps in 2015 at the height of the European refugee crisis.

We are now looking for a Ukrainian Social Media moderator and Community Engagement to join our team to answer users’ questions in Ukrainian, translate content in Ukrainian and keep close relationships with the Ukrainian Communities in Greece to identify needs and trends.

KEY RESPONSIBILITIES:

• Accurately and timely answer beneficiaries’ messages, comments and engage in conversation over Refugee.Info Greece online platforms in Ukrainian (and English).
• Collaboration with the Moderation Lead and the Legal Advisor on answering complex questions.
• Follow protocol to escalate any protection-related cases.
• Collect information about the Ukrainian population's needs and trends and inform the relevant program leads.
• Translate content on Refugee.Info Greece platforms into Ukrainian.
• Support the expansion on social media channels
• Read Refugee.Info content and stay abreast of changes in the refugee and migration context in Greece.
• Share opinions, feedback, cultural awareness, contextual knowledge and learning with the team on an ongoing basis.
• Participate to regular online meetings.
• Any other duty, as assigned by the supervisor, to enhance the program.

KEY QUALIFICATIONS:

• Minimum of one year of related professional experience working with refugees, migrants, or other vulnerable populations;
• Excellent written and oral communication skills: the ability to communicate effectively with colleagues, partners, and clients in English and Ukrainian;
• Understanding and sensitivity to the needs of people from a variety of backgrounds and cultures;
• Ability to work autonomously.
• Strong computer proficiency and good typing speed.
• Knowledge of social media platforms and how refugees use them.
• Willingness to learn.
• Integrity and honesty.
• A great teammate.

If you encounter any difficulties during the application process, please don't hesitate to contact us at RAIEurope.jobs@rescue.org.

Professional Standards: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Disclaimer Clause: This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position.

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, or disability.

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Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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