U.S Radiology Coordinator (Philippines)

Employment Type: Full-Time (40 hours/week)
Location: Remote
Shift: US Business Hours or After-Hours Shift (Supporting a 24/7 Operation)

About the Role

We are seeking a detail-oriented, tech-savvy Radiology Coordinator with prior experience supporting US healthcare providers, radiology clinics, or healthcare organizations.

In this role, you will support a high-volume, 24/7 radiology operation and serve as a crucial liaison between radiologists, hospital staff, and clinical teams. You will help ensure critical diagnostic findings are communicated swiftly and accurately, manage exam prioritization, and troubleshoot basic IT or software issues within clinical systems.

The ideal candidate has a strong understanding of US healthcare workflows and medical terminology, is comfortable communicating with US-based clinical teams, and can independently manage time-sensitive tasks in a fast-paced environment.

Key Responsibilities

• Critical Findings & Communication: Accurately and promptly relay critical radiology results and urgent findings to US hospitals, referring physicians, and clinical care teams in accordance with established clinical protocols.
• Workflow & Exam Coordination: Assist radiologists by tracking, prioritizing, and coordinating incoming diagnostic exams based on clinical urgency.
• Technical & System Support: Perform basic IT and software troubleshooting to resolve minor system glitches, access issues, or workflow disruptions within radiology and healthcare platforms.
• Operations & Monitoring: Actively monitor communication channels, incoming calls, and system alerts to ensure rapid response times.
• Documentation & Compliance: Maintain precise, real-time records of communications, exam updates, and operational activities while adhering to patient privacy and confidentiality requirements.
• Protocol Adherence: Follow established SOPs and US healthcare operational protocols within a 24/7 environment.

Qualifications & Requirements

• US Healthcare Experience – Required: Previous experience supporting US-based healthcare providers, hospitals, clinics, radiology practices, or other healthcare organizations is required. Candidates should be familiar with US healthcare workflows and professional communication with clinical teams.
• Relevant Experience: Previous experience in radiology coordination, healthcare operations, medical administration, patient coordination, or a healthcare virtual assistant role is strongly preferred.
• Medical Terminology: Strong practical knowledge of medical terminology. Familiarity with radiology terminology is highly desirable.
• Technical Skills: Strong aptitude for basic IT troubleshooting and the ability to quickly learn healthcare and radiology software systems.
• Communication: Excellent verbal and written English, with the ability to communicate urgent clinical information clearly, accurately, and professionally.
• Core Competencies: Exceptional attention to detail, strong problem-solving skills, and the ability to prioritize effectively under pressure.
• Remote Readiness: Self-motivated and reliable, with a dedicated, quiet home-office setup suitable for handling sensitive healthcare information.