Trial Operations Data Analyst

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Job/Position: Trial Operations Data Analyst

OBJECTIVES/PURPOSE

• Support Trial Operations data governance by performing manual stewardship review for the Trial Ops MDM domain, ensuring master data is accurate, complete, and fit-for-use across downstream consumption.
• Partner with Trial Ops Governance, Data Owners/Stewards, and operational stakeholders to apply approved data standards and business rules consistently during create/change requests.
• Improve and sustain data quality and integrity for Trial Ops master data through timely review, issue identification, and escalation, contributing to audit-ready governance and efficient trial execution.

ACCOUNTABILITIES

• Perform manual review and validation of Trial Ops MDM records (new/updates) against defined standards (naming conventions, required attributes, allowed values, uniqueness/duplication, reference integrity, and lifecycle status).
• Triage, investigate, and resolve basic data quality issues (missing/invalid attributes, duplicates, conflicting sources) and route complex exceptions to the appropriate Data Steward/Data Owner with clear evidence and recommendation.
• Execute stewardship workflows in the designated tools (intake queue, workflow/MDM platform, ticketing), ensuring each request is processed within agreed SLAs and status is kept current.
• Document decisions and rationale for approvals/rejections/holds in alignment with Takeda governance practices, maintaining an audit trail for stewardship actions.
• Apply data governance policies (domain definitions, critical data elements, data quality rules, reference data usage, and change control) and ensure adherence to Takeda Quality Management System (QMS) and relevant procedures.
• Monitor and report on operational metrics (volume, turnaround time, defect themes, rework drivers), escalating emerging risks/trends and proposing practical remediation steps.
• Support data cleansing and remediation activities (duplicate resolution, standardization, backlog reduction) under the direction of the domain steward/governance lead.
• Coordinate with cross-functional teams (e.g., Trial Ops, Study Start-up, Vendor/Systems teams, Data Governance) to clarify requests, obtain missing information, and prevent recurring data issues.
• Contribute to continuous improvement by identifying opportunities to streamline manual review steps, update checklists/job aids, refine business rules, and improve upstream data capture.
• Maintain required training and compliance for systems access, data handling, and SOPs; handle sensitive information appropriately and consistently with Takeda policies.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: 

Education

• Bachelor’s degree (or international equivalent) preferred; equivalent experience considered.

Experience

• 2+ years in data stewardship/MDM/data quality or related data operations (life sciences/clinical trial ops preferred).
• Experience working in SOP/quality-controlled or regulated (GxP) environments preferred.

Behavioural Competencies

• Detail-oriented; quality-first and accountable.
• Sound judgment; escalates appropriately.
• Clear communicator; collaborative in a matrixed environment.
• Organized; able to meet SLAs in a high-volume workflow.
• Continuous improvement mindset.

Skills

• Working knowledge of data governance and data quality concepts.
• Ability to apply standards/rules for manual review (completeness, validity, duplicate checks).
• Proficient in Excel and collaboration tools; comfortable with ticketing/workflow and MDM systems.
• Basic reporting/metrics and strong documentation/audit-trail discipline.
• Awareness of GxP and 21 CFR Part 11 expectations.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply