Triage Registered Nurse

Description

TRIAGE REGISTERED NURSE

Unity is committed to providing compassionate, high-quality care to patients and their families throughout the community. Our team works collaboratively across disciplines to ensure patients receive personalized care, support, and guidance that reflects their individual needs and goals. At Unity, we value compassion, teamwork, professionalism, and clinical excellence, while supporting our employees in making a meaningful difference in the lives of the patients and families we serve. 

The Triage Registered Nurse is responsible for responding to and triaging telephone calls and other contacts related to patient needs. This includes conducting patient assessments and providing safe and effective telephone advice, care instructions, and direction to the appropriate level of care. The Triage Registered Nurse works collaboratively with members of the interdisciplinary team to provide exceptional customer service and achieve high-quality patient care standards. 

Schedule: Monday–Friday, 7:00 a.m.–3:00 p.m. Weekend coverage is required every fourth weekend from 7:00 a.m.–7:00 p.m., with weekday hours adjusted accordingly to maintain a 40-hour workweek. Weekend shifts may be worked from home, with approximately 2–3 holidays per year.  

Key Job Duties

1. Telephone triage and follow-up to patient care-related contacts
2. Responsible for providing skilled nursing assessment and intervention
3. Provide updates to the interdisciplinary team and attending physicians
4. Update Plan of Care as necessary
5. Provide education to patients and family members on symptom management, disease progression, medication, and other associated patient care needs
6. Record and maintain complete and accurate records of patient and physician communications
7. Fax/call new and refill prescriptions according to physician orders
8. Record all received orders to the Electronic Medical Record and initiate follow-up as needed
9. Respond to patient needs according to medical priority.
10. Provide assistance and direction to patient care staff as needed
11. Coordinate volunteer deliveries
12. Abide by Standards of Nursing Practice as outlined in Wisconsin Administrative Code
13. Comply with all applicable local, state and federal laws and regulations as well as policies and procedures of Uni
14. Satisfy mandatory training requirements regarding local, state and federal regulations and/or Unity’s policies and procedures
15. Consistently and concisely document activity according to department protocols and standard
16. Promote and maintain confidentiality
17. Perform other job-related duties as assigned
18. Maintain regular and reliable attendance
19. Shares in providing seven days-a-week coverage

 Qualifications

1. Current unrestricted Registered Nurse licensure from the State of Wisconsin
2. Minimum of two years’ experience as a professional nurse; one to three years of hospice experience preferred
3. Excellent critical thinking, interpersonal relationship building, and technical skills
4. Valid Wisconsin Driver’s License, reliable transportation, and proof of current automobile insurance coverage

Knowledge, Skills, and Abilities:

• Computer proficiency (MS Office – Word, Excel, and Outlook)
• Excellent critical thinking, interpersonal relationship building, and technical skills
• Highly motivated and organized with a strong attention to detail and analytical skills to help solve problems.
• Ability to communicate effectively, both verbally and in writing.
• Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment. 
• Ability to keep up to date with policies, practices, and regulations.
• Ability to prioritize and handle multiple tasks and capable of dealing with deadline pressures.
• Comply with all applicable local, state, and federal laws and regulations as well as policies and procedures of Unity.
• Satisfy mandatory training requirements regarding local, state, and federal regulations and/or Unity’s policies and procedures.
• Perform other job-related duties as assigned. 
• Ability to adjust to frequently changing demands.

Requirements

1. Associate degree in Nursing required, bachelor’s degree preferred.
2. RN license in the state of practice required (RN must practice under the law and regulations governing nursing in the state of practice). 
3. Valid WI Drivers’ License, reliable transportation, and proof of current automobile insurance coverage.