Travel Solutions Consultant

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are looking for resourceful, customer-oriented individuals to join our remote team as Travel Solutions Consultant. In this position, you will work with clients to understand their vacation needs, research available choices, and identify practical options that align with their preferences and budget.

You may assist with resort stays, cruises, all-inclusive packages, family vacations, couples getaways, group trips, tours, and international experiences. The role is well suited for someone who enjoys solving problems, comparing options, and providing helpful client support.

Responsibilities

• Ask questions to understand each client's vacation needs and priorities
• Research destinations and services based on specific requests
• Evaluate accommodations, cruises, packages, transportation, tours, and activities
• Identify solutions that work within client preferences, dates, and budgets
• Present suitable choices and explain relevant features and inclusions
• Help clients navigate available options and make informed selections
• Coordinate requested arrangements using approved supplier platforms
• Organize confirmations and essential reservation information
• Check traveler details, dates, and selected services for accuracy
• Track payment dates and other important planning requirements
• Follow up on open requests and provide clients with timely updates
• Assist with standard questions, changes, and service needs
• Maintain accurate records of client communications and arrangements

Qualifications

• Excellent customer service and communication skills
• Strong research and problem-solving abilities
• Organized and attentive to important details
• Comfortable comparing multiple options and presenting information
• Able to manage client follow-ups and deadlines independently
• Self-motivated and dependable in a remote work environment
• Basic computer, email, and internet skills
• Comfortable learning digital systems and supplier platforms
• Reliable internet access and compatible device
• Willingness to participate in continued training
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Training & Position Highlights

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• Beginner-friendly training and onboarding
• Supplier system and reservation platform education
• Client-service and vacation-planning development
• Destination and product-specific training
• Professional certification opportunities
• Access to established supplier resources
• Travel-related discounts and industry benefits where applicable
• Continued learning, professional development, and virtual team support