Travel Consultant

Shape what's next with BCD

Travel Consultant

Full time, Colombo, Sri Lanka

As a Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! 

As a Travel Consultant, you will 

• Search and confirm travel reservations for the customer
• Strong understanding of a client travel policy and can consistently provide consultation to the customer 
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported 

About you 

• Experience in handling airline ticketing and reservation inquiries and transactions
• Proficient in GDS systems (e.g., Sabre, Amadeus, Galileo) for booking and itinerary management
• Strong verbal and written communication skills in English
• Solid understanding of travel industry policies, procedures, and operational processes
• Exceptional customer service and interpersonal skills
• Experience in managing an offshore customer base is a strong advantage 

Ready to shape what’s next? Apply now! 
 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. 
 
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. 

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