Training Administrator Executive

We exist to create positive change for people and the planet. Join us and make a difference too!

Location: Germany

Training Administrator Executive
The base salary for this position starts at 30.000 euros gross annually

Purpose of the role

To ensure the effective and efficient processing of all administrative requirements for the successful delivery of our virtual and face-to-face training courses and qualifications within the BSI Training Academy.

Key Responsibilities & Accountabilities:

Operations & Process Management

• To ensure that a continuous first-class service is provided to the internal and external clients of the Training department.
• To work proactively with all staff in the department and with the sales, marketing and delivery teams to support the overall administrative processes and procedures.
• Communicating with and responding to BSI clients and queries.
• Communicating with our delivery and sales team, supporting their needs to ensure the smooth running of courses day to day.
• Managing shared mailboxes and telephone systems

Customer Experience & Relationship Management

• Coordinates, collaborates, and supports sales, marketing, delivery, finance, and wider operational functions.
• Responsible for undertaking administrative duties and processes in accordance with operational academy best practices
• Maintains a client-centric approach, responding to emails and telephone calls within set KPIs
• Works with and supports the EMEA Operational teams

Key Attributes

Experience

• Administration experience, preferably events management
• Detailed working with a variety of learning platforms and technologies.

Profile

• Passion for client service
• Adaptability & Initiative
• Works on own initiative to manage a varied, often unpredictable, workload.
• Seeks to find optimal and most efficient processes
• Excellent organisational skills to control their own workload and that of others in a pressurised environment with competing demands and tight deadlines.
• Logical and practical approach to problem solving.
• Excellent written and verbal communication skills.

Key Performance Indicators

• Operational KPIs
• Client satisfaction

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.