Trainer II

Overview

The Trainer is responsible for delivering engaging and effective training experiences to clients utilizing OneSite. This includes facilitating virtual sessions, developing high-quality training materials, and guiding clients through adoption and onboarding processes. The role requires strong communication and presentation skills, and a proactive approach to supporting client success. The Trainer contributes to team initiatives and special projects, helping ensure smooth adoption for all users. This remote position demands adaptability, continuous learning, and a commitment to delivering exceptional customer experiences. 

Responsibilities

• Primary Responsibilities: 

  • Conduct client-facing training sessions for internal and external end-users. This can include webinars, virtual live training, in-person live training, and workshop training. * 

  • Prepare training materials & reuseable assets for shared internal use, including training scripts & facilitation guides, PowerPoint presentations, FAQ documents, tutorials, and instructional learning resources 

  • Participate in special projects and team initiatives. 

  • Review and implement feedback from peers and managers. 

  • Ensure Customer Satisfaction Surveys (CSATs) meet expectations  

  • Maintain up-to-date knowledge of new and existing RealPage products and features to ensure effective customer adoption and training delivery. 

  • Perform various ad hoc tasks and special projects as assigned, supporting team objectives and adapting to evolving business needs. 

  • Demonstrate mastery of assigned product certifications to support training delivery and maintain subject matter expertise 

   

   

   

Qualifications

• QUALIFICATIONS

   

  • Bachelor’s degree or a minimum of one (1) year of relevant experience. 

  • Strong communication and presentation skills. 

   

  Knowledge/skills/abilities: (List the concepts, capabilities developed through training, and innate traits and talents that a person brings to a task or situation) 

  • Proficiency in Microsoft Office 365 Product Suite, SnagIt, Zoom, Smartsheet 

  • Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting. 

  • Excellent interpersonal skills and written/verbal communication skills.  

   

  Physical Demands and Working Conditions: 

  • This is a remote position that requires the ability to work effectively from a home or office environment. 

  • The role involves prolonged periods of sitting and working on a computer, including extensive use of video conferencing and digital communication tools. 

  • Must be able to lift and carry up to 10+ pounds occasionally (e.g., transporting materials or equipment during travel). 

  • Flexibility in working hours may be required to accommodate different US time zones and travel schedules. 

  • Must be able to adapt to changing work environments and maintain productivity while traveling.