Trainer/Facilitator

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

ROLE OVERVIEW

The Automotive Facilitator delivers an established consultative software system curriculum to elevate the Service Connect system

CORE RESPONSIBILITIES

Training Delivery

· Deliver established consultative Service Connect curriculum to Service Managers, Directors, CRM and BDC Teams

· Conduct engaging in-person and energetic training sessions

· Support the implementation of learned techniques and adoption of consultative Service Connect software and processes

· Guide Service Managers, Directors, CRM and BDC Teams in applying curriculum concepts

· Ensure consistent training delivery across the network

Stakeholder Engagement

· Partner with the Project Manager in building strong relationships across regional organizational levels

· Occasional client meetings

· 3-5+ years in automotive dealership consulting/training

· Deep understanding of fixed operations and service workflows

· Proven track record in service department operations

· Experience with software systems training methodologies

· Training delivery background

· Strong presentation and public speaking abilities

· Group management and classroom control techniques

· Expertise in various teaching methodologies

· Effective questioning and discussion facilitation

· Time management within training sessions

Knowledge & Skills

· Excellence in presentation and facilitation

· Strong interpersonal skills and ability to influence

Effective coaching and mentoring abilities

Technical Requirements

· Proficiency with training platforms and operating presentation tools

· Demonstrating proper use of tools or equipment when relevant to training

· Ability to manage training logistics

· Experience with dealership management systems

Physical Requirements

· Must be able to lift up to 25 lbs.

· Standing and moving around for extended periods, often up to 8 hours a day

· Maintaining an engaging, energetic presence throughout full training sessions

· Ability to manage interactive activities with physical components

· Speaking clearly and projecting voice for long durations

· Multi-day sessions requiring sustained energy levels

· Moving around the training room to interact with different participants

· Writing/drawing on whiteboards or flipcharts, which may require reaching and stretching

· Setting up and arranging training equipment, materials, and handouts

· Rearranging furniture for different activities

Scheduling Considerations

· Break timing and duration

· Travel time between locations

· Time zone management for multi-location training

Travel Requirements

· Travel up to 90% for the duration of the project

· Possess valid driver's license

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.