TMS Implementation Consultant

Are you ready for what’s next, now?

We’re looking for an Implementation Consultant with Transportation Management System experience to join us in Alpharetta, GA or
remotely in the US. The position is full-time. You’ll join an awesome delivery team to support our growing customer base.

About the role

As a Professional Services Consultant, you will be a key delivery expert within our Professional Services organization,
responsible for the full implementation lifecycle of our TotaLogistix transportation Management System (TMS). You will
work directly with customers to scope requirements, design solutions, configure and implement the platform, conduct
testing, provide UAT support and deliver hands-on training, from discovery through go-live. You will collaborate closely
with Project Management, our Center of Excellence, Product, and R&D teams to deliver successful go lives, measurable
value while creating referenceable raving fans.

Responsibilities/Duties

• Lead on-site and remote discovery sessions to capture customer requirements, map existing transportation
  workflows, and define project scope and success criteria.
• Design end-to-end TMS solutions tailored to customer needs, covering truckload (TL), less-than-truckload (LTL),
  and parcel shipping modes.
• Configure, implement, and validate the TMS platform including carrier integrations, rating engines, tendering
  workflows, and reporting.
• Develop and execute test plans, unit, integration, and user acceptance testing (UAT), ensuring solution quality
  prior to go-live.
• Deliver tailored role-based training to customer teams (end users, admins, IT) via structured workshops,
  documentation, and hands-on sessions.
• Provide go-live support and hypercare, serving as the primary escalation point during cutover and early
  operations.
• Integrate the TMS with ERP systems (e.g. Aptean ERP’s, MS Business Central, SAP, NetSuite) and carrier APIs,
  coordinating with customer IT and third-party vendors as needed.
• Integrate the TMS with Fleet Management Systems for routing
• Create configuration documentation/videos, implementation documentation, solution design, tailored test and
  UAT test scripts by leveraging AI tools (e.g. Claude, ChatGPT etc.)
• Work closely with PMs to properly manage scope and set expectations regarding in/out of scope items
• Partner with Project Managers to manage project timelines, risks, and stakeholder communications throughout
  the engagement.
• Serve as a trusted feedback loop between customer deployments and internal Product and R&D teams,
  surfacing enhancement opportunities and product gaps
• Close collaboration with the Product Team on detailed solutioning workshops to ensure accurate solution
  design and end to end process flow
• Work with the Sales Team during the pre-sales process as a trusted advisor, to accurately collect requirements,
  define scope/boundaries, solution and provide project delivery estimates
• Experience with Project Management Automation Systems (PSA) (e.g. Certinia, Jira,

What you'll bring

• 3+ years in a professional services, implementation, or solutions consulting role focused on TMS or supply chain
  software.
• Demonstrated experience implementing or integrating TMS platforms (e.g., MercuryGate, BluJay, Oracle TMS,
  SAP TM, or similar).
• Experience with implementing and configuring Cloud multi-tenant (SaaS) software applications (preferably
  Transportation Management Systems TMS)
• Deep understanding of the transportation lifecycle, from order creation and carrier selection through tendering,
  tracking, settlement, and reporting.
• Hands-on experience with TL, LTL, and parcel shipping modes, carrier networks, and freight rating.
• Must be able to travel up an average of 25% annually
• Understanding of shipping compliance documentation: Bill of Lading, Commercial invoices, Packing Slips, RateCon Sheets, Load Sheets, Certificate of Origin, Shippers Letter of Instruction
  Practical experience integrating ERP systems (Microsoft Dynamics Business Central, SAP, Oracle, NetSuite, or
  similar) with transportation platforms.
• Experience providing remote training via meeting management software (e.g. Microsoft Teams)
• Experience leveraging AI tools to facilitate efficiency in delivering documentation
• Strong facilitation skills — able to lead discovery workshops, executive briefings, and end-user training sessions
  with equal confidence.
• Aptitude to quickly get up to speed and become on an expert on implemented software.
• Ability to protect the project scope, budget & timelines and suggest paid change orders promptly when a need
  arises
• Ability to remove barriers in the path of customer's success and provide white glove treatment

Nice to have

• Experience with freight audit, billing, and carrier management workflows.
• Familiarity with carrier APIs and EDI/API-based connectivity (e.g., 204, 214, 210 transactions).
• Background in supply chain operations, logistics, or freight brokerage.

What’s in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.  

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.