Tier 1 Forum & Support 2026

Building products around communities. 

DotCom Consultancy Ltd is a successful and growing digital platform developer/publisher, best known for BlackHatWorld.com - one of the largest online forums focused on SEO and digital marketing. With millions of users engaging annually, the platform provides a space for members to exchange ideas, seek advice, and build digital businesses.

The Role 

Location: 

While this position is posted with global flexibility, applicants must be able to work between midnight and 4am UK time. You'll work 100% remotely from home, enjoying the flexibility of 100% remote work!

A bit about the role:

Please note: This role is part-time. 4 hours a day, 7 days a week, week-by-week contract. 

An opportunity exists for an entry-level professional to join a high-volume, process-driven community support environment. This role is ideally suited to someone who thrives in structured workflows, values consistency, and takes pride in executing tasks accurately and efficiently.

As a Tier 1 Forum & Support team member, you will support the day-to-day operation of both the Community and Support departments. Acting as the first point of contact, you will manage high-volume, process-led tasks to ensure content is well maintained, support queries are addressed promptly, and workflows remain efficient.

What you'll do

• Review and action thread/post moderation queues, approving or removing posts and threads in line with community guidelines
• Handle Tier 1 user reports, resolving straightforward cases and escalating where required
• Identify and remove spam across the forum using moderation tools and manual review
• Ensure correct forum structure by moving or reorganizing threads into appropriate sections
• Enforce marketplace rules by identifying and actioning unauthorized selling activity
• Once community knowledge transfer has been established then there is an opportunity to assist within support: Maintain a clean and organized support desk by removing spam and low-quality submissions
• Respond to Tier 1 support tickets using established processes and templates.

Skills & Experience 

Essential

• Entry-level experience or strong interest in customer support, administration, or online communities
• Clear and professional written English communication skills
• Strong attention to detail and ability to follow processes accurately
• Ability to manage high-volume, repeatable tasks with consistency
• Structured problem-solving within defined guidelines and processes
• Team-oriented with the ability to follow direction and apply feedback effectively

Desirable

• Familiarity with Freshdesk or similar ticketing systems
• Experience with forum platforms such as XenForo
• Working knowledge of Microsoft Teams, Excel, and Word
• Exposure to online community moderation or digital platforms

Personal Qualities

• Comfortable working within defined workflows and clear guidelines
• Reliable and detail-oriented, maintaining organized systems and outputs
• Responsive to direction, with the ability to implement feedback quickly
• Focused on execution, with a strong sense of ownership over routine tasks
• Able to recognize patterns and take appropriate action within established processes
• Collaborative team player contributing to overall operational efficiency
• Professional and measured in all interactions

You'll also need

• A reliable internet connection in your home. 
• Fluent English language skills. 

How we work together at DotCom

We're a remote-first digital culture with flexibility at our core. We live and breathe the digital experience of our vast forum membership. This doesn't just mean reviewing posts and keeping the community on track. We have dedicated Community, support, IT, Marketplace and sales teams. We meet daily to ensure we're all on track and help wherever required. We're a small but growing team. 

How YOU work.

Countries have various statutory benefits, cultures hold different norms, and individuals have unique needs. We want to ensure that the entire team is supported at DotCom. As an employee at DotCom, you can:

• Work from anywhere: DotCom is a remote-first company. As long as your work is completed on time, your team has the necessary support, and you're authorized to work where you live, the world is yours.
• Flexibility—we get it—things happen. For example, if you need to pick up the kids, we're fine with that. Just make sure your teammates are aware and know when you'll be back. 

This job specification is intended to provide an outline of the role and expectations for a Tier 1 Forum & Support. Duties and responsibilities may evolve based on the needs of the forum and the organization. Any questions please ask.