The Onyx Group - Customer Service Representative

Job Title: Customer Service Representative

Status: FT

Position Overview: Looking for a skilled Customer Service Representative to provide financial, administrative, and clerical services, ensuring accuracy and efficiency of operations while practicing the Tribe Way. This position is responsible for processing, monitoring, and managing incoming and outgoing patient calls which includes processing payments and providing thorough and detailed answers to questions regarding the account.  This position will also require specific task assignments regarding patient accounts, accounting projects, collections and crediting of monies on accounts as needed. It is imperative that the Patient Accounts Specialist works as team player with the team daily and demonstrates professional development thru open communication while simultaneously practicing the Tribe Way, adhering to the commitment of conscious culture.

Responsibilities: 

• Works effectively and efficiently through identifying and resolving patient account needs.
• Daily, monthly, quarterly task assignments as directed by Team Lead and/or Coordinator.
• Training and implementation in specific billing projects as needed based on report status and as directed by Team Lead and/or Coordinator.
• Answer incoming calls as they come to your work que regarding but not limited to patient accounts, billing, insurance, and claim inquires.
• Accepting patient account payments, educating callers on how to arrange payment plans by directing them to our website(s), transferring calls to appropriate departments when required.
• Responds to inquiries from patients in an efficient, professional, and timely manner via incoming calls, voicemails, emails, EMR messaging and/or inboxes.
• Identifies and resolves patient billing concerns.
• Reads and interprets claims summary to accurately explain to patients.
• Verifying and communicating to MRS when claims need to be resubmitted.
• Establish strong relationships with patients.
• In depth knowledge and understanding of EMR software.
• Participates in educational activities and attends monthly department meetings.
• Always adheres to Remote Agreement, if applicable to daily work location. 
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations; conducts self in accordance with the Tribe employee handbook. 
• Actively demonstrates an overall desire to practice the Tribe Way through humility and exemplify a servant’s attitude towards others in the department, company, and patient population. Works to maintain integrity and excellence in every area of the job description and show initiative towards others by practicing conscious culture in the role. 
  
  

Required Education, Certification, and Experience: 

• High School Diploma or GED required; experience in physician practice and bilingual preferred but not required.
• Experience in previously billing department setting preferred but not required.
• Must be well organized, strong attention to detail and have knowledge of business office procedures including computer programs as well as the ability to operate a computer and basic office equipment.
• Proficient in typing skills.
• Strong ability to multi-task and focus in a busy environment.
• Skilled in patient communication with a pleasant and helpful manner as well as the ability to establish and maintain effective working relationships with patients, team members and the public
• Collaborator who demonstrates respect and kindness to all coworkers, leadership, clients and patients, exhibiting a pleasant and helpful manner.
• Open and curious to learn and grow while remaining humble and kind.

Physical Demands:

Requires continuous sitting, typing & verbal communication. Frequently requires reaching outward, lifting items weighing up to 10lbs, and pushing and/or pulling items weighing up to 20lbs. Infrequently requires standing, walking, climbing, crawling, bending, squatting/kneeling, reaching above the shoulder, lifting, pushing and/or pulling items weighing up to 50lbs.

Work Environment:

Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.

The Onyx Group is an equal opportunity employer.