Temporary Position - Donor Services Representative

JOB SUMMARY

The Donor Services Representative provides timely, professional, and gracious email support to donors and other external contacts. This role helps ensure each inquiry is handled with care, accuracy, and alignment with Global Christian Relief’s mission, current campaigns, and commitment to serving persecuted Christians around the world.

Working closely with the Donor Services Lead and team members, this position responds to assigned emails, identifies donor needs, helps resolve concerns, and shares donor feedback as appropriate. Success in this role requires strong written communication, sound judgment, attention to detail, and a warm, service-oriented approach to donor care.

ESSENTIAL FUNCTIONS

• Respond promptly and professionally to assigned donor and external email inquiries, using approved scripts or guidance when provided.
• Identify donor needs, answer routine questions, and route complex or sensitive matters to the Donor Services Lead as appropriate.
• Resolve donor concerns with grace, accuracy, and timely follow-through.
• Collect and share donor feedback, recurring questions, and service trends with the Donor Services Lead.
• Perform additional duties as assigned.

COMPETENCIES

• Donor/Client Focus
• Written Communication Proficiency
• Time Management
• Problem Solving/Analysis
• Team-Work Orientation
• Technical Capacity – Outlook email platform

REQUIRED EDUCATION AND EXPERIENCE

• Previous customer service experience required

POSITION TYPE/EXPECTED HOURS OF WORK

This is part-time, temporary position, with an expected schedule of 10 – 15 hours per week. Work hours are flexible and can be agreed upon by employee and supervisor.

PAY RANGE

The pay range for this position is $16.90 to $20.34 per hour, based on skills, experience, business needs, and in compliance with all local, state, and federal wage requirements.

This role is eligible for legally required paid sick leave and any other benefits required by applicable law but is not eligible for vacation or holiday pay. 

WORK ENVIRONMENT

This job operates in a home office environment. This role routinely uses standard office equipment such as a computer or phone. 

The remote work culture at Global Christian Relief emphasizes flexibility, autonomy, and mutual trust. Employees manage their own schedules and workspace, relying on digital collaboration tools, including video conferencing, messaging platforms, and cloud-based applications, to stay connected. Clear communication, self-discipline, and effective time management are essential to balancing professional responsibilities with personal life. Employees are expected to remain responsive, meet deadlines consistently, and actively participate in virtual meetings and discussions, maintaining high productivity without direct oversight. Transparency, accountability, and mutual respect underpin our successful remote teams, ensuring a cohesive, efficient work environment despite physical distance.   

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

The employee is frequently required to sit for long extended periods of time; to use hands to handle, feel or control objects or controls; to repeat the same movements and to reach with hands and arms.

ADDITIONAL ELIGIBILITY QUALIFICATIONS FOR THE MINISTRY

• Must be a Christ-follower with the passion to serve persecuted Christians and advance the Gospel around the world. 

• Must agree to Statement of Faith and Core Values. 

• Must act with Christ-centered behavior, treating people with dignity, respect, compassion and integrity. 

• Must agree to participate within the GCR community, which includes devotions, prayer, and opportunities to share about persecuted Christians in your personal and ministry networks. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice as directed by the supervisor.